Overview Employment in this role is conditional upon successful execution of the contract by the client. The Work This Senior Network & Computer Systems Administrator delivers advanced second-tier technical assistance to end users across PC, server, mainframe, storage, and associated hardware and software environments. The incumbent assumes responsibility for incidents and service requests that cannot be resolved by first-tier help desk personnel and works to restore normal operations in a timely and customer-focused manner.
The role requires close collaboration with network services, software systems engineering, and applications development teams to troubleshoot, isolate, and remediate complex issues, as well as to identify and correct underlying root causes affecting system performance or availability. Responsibilities include simulating or recreating user issues in controlled environments to diagnose operating difficulties, validating solutions, and recommending system, configuration, or process modifications to prevent recurrence and reduce user impact.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
Responsibilities Key Responsibilities - Serve as the primary point of contact for local server, network, and telecommunications repair activities supporting District infrastructure components.
- Administer, manage, and maintain current and future Microsoft (MS) Windows Server operating systems across both physical and virtual environments.
- Support hardware and software technology refresh efforts, ensuring compliance with established milestones while coordinating with application owners to minimize operational disruption.
- Adhere to established change management principles and procedures on a daily basis, including drafting formal Change Requests and obtaining required approvals.
- Assist with storage and data management activities, with a specific focus on file and folder permission administration.
- Implement applicable DISA Security Technical Implementation Guides (STIGs) and remediate identified security vulnerabilities.
- Support the operational transition of enterprise solutions into the production environment, ensuring stability and continuity of services.
- Work Remedy incident and service request tickets, providing initial triage and analysis of complex issues prior to escalation or resolution.
- Other duties as assigned.
Qualifications Qualifications - Here's What You Need The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client's requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.
- Bachelor's degree and a minimum of five (5) years of relevant experience
- Master's degree and a minimum of three (3) years of relevant experience
- PhD with no prior related experience required
- Current 8570 Information Assurance (IA) Baseline Certification at IAT Level II (e.g., Security+ CE)
- Ability to obtain the applicable 8570 IA Computing Environment (CE) certification within six (6) months of hire
- Standard work schedule is Monday through Friday, with an eight-hour shift between 6:00 a.m. and 6:00 p.m. local time; occasional after-hours support may be required
- Active Secret security clearance required prior to start date
- Experience using Remedy or a comparable IT service management/ticketing system
- Demonstrated professional experience administering Microsoft Windows Server 2012 and Windows Server 2016
- Demonstrated experience working with VMware virtualization technologies
- Working knowledge of core infrastructure technologies and services, including Active Directory, DHCP, DNS, Group Policy, and DFS, with the ability to maintain other core Windows services
- Strong understanding of NTFS file share permissions
- Foundational understanding of authentication mechanisms such as Kerberos and LDAP
- Basic networking experience, including TCP/IP, routing, SSH, and OpenVPN
- Proven ability to coordinate with and obtain cooperation from multiple IT functional areas to complete assignments
- Ability to work independently with minimal supervision on clearly defined tasks
- Demonstrated ability to quickly learn and master new applications and technologies
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills Required: - Must possess problem-solving skills.
- Exceptional communication skills, both oral and written
- Ability to respond effectively to customers with a sense of urgency.
- Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
- Highly motivated with the ability to handle and manage multiple tasks at any one time.
- Ability to forge new relationships, individual and teaming in nature.
- Must be a Self-starter, that can work independently and as part of a team.
Our Commitment to you / overview of benefits - Medical, Dental and Vision Insurance; Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Reports to: Program Manager Working Conditions - Professional remote office environment.
- Must be physically and mentally able to perform duties extended periods of time.
- Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
- Must be able to establish a productive and professional workspace.
- Must be able to sit for long periods of time looking at computer screen.
- May be asked to work a flexible schedule which may include holidays.
- May be asked to travel for business or professional development purposes.
- May be asked to work hours outside of normal business hours.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay RangeUSD $26.00 - USD $36.00 /Hr.
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