Job Profile Summary: Provides production support expertise. Designs, codes, tests and deploys software in all layers of the development life cycle. Provides the necessary documentation of production systems. Works with databases, APIs, servers, networks, and various programming languages.
Job Description
Essential Functions
Develop software code using multiple programming languages, including Java/Spring Framework and deployment on FedEx cloud platforms, including Pivotal Cloud Foundry (PCF) and Azure.
Work with microservices leveraging Spring Boot, REST APIs, and cloud-native design patterns.
Lead/assist in cloud application deployment, deployment validation, and post-release stabilization.
Lead L2/L3 support teams for Tier 1,2 FedEx pickup and delivery applications, including incident management and Root Cause Analysis (RCA) for pickup and delivery applications.
Ensures new code/features alignment with FedEx best practices for Rely Engineering, including observability, monitoring, and resilience.
Documents production environments and keeps documentation current with new business value delivery.
Leads team to keep current Knowledge base articles for prod incidents, including remediation steps.
Maintenance of Business Continuity and Disaster Recovery (BCDR) plans
Provide support expertise for major Network 2.0 initiatives, including Global Pickup and Delivery Ecosystem (GPDE) and FedEx Route Optimization (FRO)
Mentors those in less senior positions
Track and report on metrics for production incident resolution, with a focus on improving operational reliability and performance of dispatch systems.
Essential Functions - Designs software code using multiple programming languages.
- Tests newly developed software code.
- Documents code per the Company's processes.
- Mentors those in less senior positions.
- Perform other duties as assigned.
Minimum EducationBachelor's Degree/equivalent in computer science, engineering, or information systems and/or equivalent.
Minimum ExperienceFour (4) years qualifying work experience in information technology or engineering environment. A related advanced degree may offset the related experience requirements.
Knowledge, Skills, and AbilitiesStrong written and verbal communication skills. Collaboration with other technical leaders (Cloud engineering, Infrastructure Rely, QA and business partners) to troubleshoot and resolve issues between multiple systems.
Experience providing production support for FedEx pickup and delivery applications, including User Interface (UI) dispatch applications, and back-end REST-ful APIs.
Experience with industry standard observability tools, including AppD, Splunk, Dynatrace.
Ability to lead production triage calls with IT Command Center and IT and business stakeholders.
Knowledge of troubleshooting/analysis of Oracle database applications/APIs
Knowledge of Java Messaging System (JMS) implementations, including producers/consumers, queues, topics, and JMS bridges. Ability to diagnose and remediate JMS issues.
Knowledge of FedEx systems for ticket/incident management (ServiceNow), Safe/Agile development (Agility/VersionOne), and defect tracking (Octane/ALM).
Ability to develop and maintain production dashboards for monitoring, alerting unhealthy processes/systems.
Coach support teams to develop best practices, meeting Mean-time-to-Awareness (MTTA), and Mean-time-to-Remediation (MTTR) for FedEx pick up and delivery applications.
Experience with performance testing tools and techniques.
Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision, and dental insurance, retirement plans, and tuition reimbursement
Pay: US pay range: $8,007.29 - $18,149.85 monthly
Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by January 27, 2026
Pay Transparency:The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-Verify Notice (bilingual)
- Right to Work Notice (English) / (Spanish)
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