Job SummaryWe are seeking a Help Desk Support Specialist to provide first-line technical support to end users experiencing issues with computer hardware, software, and communication systems. This role focuses on Level 1 incidents such as password resets, troubleshooting basic system access issues, and resolving common user-reported problems. More complex issues will be escalated to Level 2 support. A training period will be provided to ensure familiarity with internal systems and processes.
Key Responsibilities- Respond to initial support requests via phone, email, or ticketing system
- Log all user interactions and support activities accurately
- Provide technical guidance and problem-solving assistance to end users
- Troubleshoot and resolve routine hardware, software, and network issues
- Perform basic setup, configuration, and repair of workstations and related equipment
- Document issues, resolutions, and follow-up actions
- Deploy and assist with installation of IT hardware, software, and system upgrades
- Identify potential issues or risks related to changes in the IT environment
- Support planning activities for system installations or updates
- Provide basic user training and system usage assistance
- Recreate or emulate user-reported issues to aid in troubleshooting
- Follow established technical procedures, standards, and escalation guidelines
- Prioritize tickets, monitor progress, and escalate appropriately when needed
Required Education & Experience- Associate or Bachelor's degree in IT, Computer Science, or equivalent combination of education and experience
- Minimum of 2 years of experience in IT support, preferably within a Help Desk or Service Desk environment
Required Skills & Qualifications- Strong communication skills and ability to clearly explain technical concepts
- Solid understanding of common hardware, software, and networking fundamentals
- Highly self-motivated, organized, and goal-oriented
- Proficiency with troubleshooting tools and productivity software (e.g., MS Word, Excel, etc.)
- Strong knowledge of Windows-based systems, PC operating systems, and basic networking
- Ability to work under pressure while maintaining attention to detail
- Strong analytical thinking and problem-solving abilities
- Adaptable and flexible when responding to changing priorities
- Patient, empathetic approach when assisting frustrated users
- Customer-focused attitude and ability to collaborate effectively in a team
Preferred Qualifications- Experience using IT Service Management (ITSM) tools such as ServiceNow
Job Type & LocationThis is a Contract position based out of Chicago, IL.
Pay and BenefitsThe pay range for this position is $17.32 - $18.95/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Chicago,IL.
Application DeadlineThis position is anticipated to close on Mar 1, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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