Remote Applications Support Engineer 1379

Remote in Louisville, KY, US • Posted 1 day ago • Updated 3 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Health Care
  • Telecommunications
  • Scripting
  • Conflict Resolution
  • Problem Solving
  • End-user Training
  • Communication
  • Project Management

Summary

TCI has and immediate need for a Remote Applications Support Engineer in Louisville, KY This is not a C2C opportunity.

SUMMARY

The Applications Support Engineer will support the Contact Center in a healthcare organization and assist with the company's deployment and update efforts to Nice InContact Studio scripts across their US sites. This individual will be a secondary telecom engineer for the work on updating and implementing Studio scripts and convert pharmacies to NICE from RingCentral.

Duties to include:
  • Provides problem solving and implementation skills, and/or as a team member to implement, upgrade and support complex application systems.
  • Receive the design changes from the project lead and be able to make the changes and script within CXone.
  • Run user training so the employees understand the new system works.
  • Strong prioritization, communication and project management skills are required to be successful in the role.

REQUIREMENTS
  • 1+ year experience with NiCE CXone Studio
  • Experience converting systems from RingCentral to NiCE is desired
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: tcipro
  • Position Id: 369f308b7eff86b3aa847f9d4ef930e8
  • Posted 1 day ago
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