Eliassen Group
Eliassen Group

Program Manager - Print & Mail Operations

Remote in Anywhere, US • Posted 2 hours ago • Updated 2 hours ago
Full Time
Remote
USD $160,000.00 - 180,000.00 per year
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Job Details

Skills

  • Operational Excellence
  • Onboarding
  • Knowledge Transfer
  • Migration
  • Roadmaps
  • Risk Management
  • Stakeholder Communications
  • Business Operations
  • Reporting
  • Collaboration
  • Regulatory Compliance
  • Customer Experience
  • Issue Resolution
  • Decision-making
  • Customer Satisfaction
  • Workflow
  • Customer Service
  • Change Management
  • Testing
  • Program Management
  • Project Management
  • Leadership
  • Delivery Management
  • Outsourcing
  • Service Delivery
  • Process Improvement
  • Presentations
  • Status Reports
  • Customer Communications
  • Banking
  • Financial Services
  • Core Banking
  • Management
  • Lean Six Sigma
  • Continuous Improvement
  • Screening
  • Artificial Intelligence
  • Recruiting
  • Taxes
  • Insurance
  • Law
  • Communication
  • Gmail
  • Routing
  • Management Consulting
  • Life Sciences
  • SAP BASIS
  • Military

Summary

Description:
Remote

Our client seeks an experienced Program Manager to lead a large-scale Print and Mail Operations transformation. The role oversees the transition of high-volume print and mail from internal facilities to a strategic third-party vendor while maintaining customer service, operational excellence, and regulatory compliance. The Program Manager will lead vendor onboarding, facility shutdown planning, knowledge transfer, process migration, and operational readiness. After implementation, the role will manage ongoing vendor performance, service delivery, continuous improvement, and digital transformation to reduce print dependency and improve customer experience. The Program Manager will partner with business leaders, technology teams, vendor partners, and internal stakeholders to represent operations and customers.

This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis.

Salary: $160,000 - $180,000/ yr. w2

JN -94

Responsibilities:
  • Lead the migration of print and mail operations from multiple internal facilities to a strategic third-party vendor.
  • Develop and execute a comprehensive transition roadmap with timelines, milestones, risk management, and stakeholder communications.
  • Coordinate facility shutdown activities with minimal disruption to customers and business operations.
  • Capture institutional knowledge and operational expertise from retiring team members and subject matter experts.
  • Establish governance structures and executive reporting mechanisms across the program lifecycle.
  • Drive cross-functional coordination among Operations, Technology, Product, Compliance, Customer Experience, and Vendor teams.
  • Serve as the primary business owner and operational leader for the outsourced print and mail relationship.
  • Manage vendor performance against SLAs, quality targets, production schedules, and customer commitments.
  • Ensure timely delivery of customer communications, statements, notices, and correspondence generated from core banking systems.
  • Lead operational reviews, performance assessments, issue resolution, and continuous improvement.
  • Represent the voice of the customer and operations in strategic decision-making.
  • Monitor customer service metrics and operational performance to identify improvements.
  • Drive enhancements that improve delivery quality, reduce defects, and increase customer satisfaction.
  • Evaluate and implement operational efficiencies that improve throughput and reduce costs.
  • Identify opportunities to reduce paper-based communications through digital adoption.
  • Partner with product, technology, and business stakeholders to modernize customer communication processes.
  • Manage business requirements intake, prioritization, and backlog planning for print, mail, and digital communications.
  • Translate operational needs into actionable business requirements and implementation plans.
  • Develop understanding of files, workflows, and data feeds from core banking and transaction processing systems.
  • Ensure production processes remain compliant with regulatory, operational, and customer service requirements.
  • Support change management, system enhancements, testing, and production readiness.

Experience Requirements:
  • 8+ years in Program Management, Project Management, Operations Leadership, or Delivery Management.
  • Experience leading large-scale operational transformations, outsourcing, or vendor transitions.
  • Experience managing third-party vendors and service delivery organizations.
  • Strong understanding of production operations, process improvement, and operational governance.
  • Proven ability to manage complex cross-functional programs with multiple stakeholders.
  • Experience developing executive presentations, status reporting, and steering committee communications.
  • Preferred: Experience in print, mail, document services, statement processing, or customer communications management.
  • Preferred: Experience in banking, financial services, credit unions, insurance, utilities, or regulated industries.
  • Preferred: Familiarity with correspondence from core banking or transaction processing systems.
  • Preferred: Experience managing high-volume production environments.
  • Preferred: Knowledge of Lean, Six Sigma, or continuous improvement.
  • Preferred: Experience driving digital transformation to reduce physical mail and improve engagement.


Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxelisen
  • Position Id: a1WUQ000001wXRF2A2
  • Posted 2 hours ago

Company Info

About Eliassen Group

Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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