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Help Desk Specialist

Homestead, FL, US • Posted 12 hours ago • Updated 12 hours ago

Full Time

On-site

SAIC

Fitment

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Job Details

Skills

Network Operations
Network Design
Asset Management
Training
Pivotal
Problem Solving
VMware ESXi
NetApp
Help Desk
POC
BMC Remedy
IT Service Management
Computer Hardware
As-is Process
Technical Support
Security Clearance
DoD
Business Analytics
Business Analysis
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2615569

Location: Homestead, FL, US

Date Posted: 2026-08-12

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: Top Secret

Potential for Remote Work: ORA_ON_SITE

Description

SAIC has an immediate opening for a Help Desk Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at Homestead AFB, FL.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCSOUTH, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCSOUTH, and ultimately the end-users who operate around the globe 24x7x365.

Roles and Responsibilities:

Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP.
Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.
Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents.
Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
Creates tickets within the Remedy IT Service Management (ITSM) tool.
Troubleshoots and repairs end user devices.
Installs and troubleshoots software.
Re-images hardware.
Performs shared file access maintenance.
Maintains accounts.
Creates tokens.
Resets CAC/Token pins.
Maintains local registration authority capabilities.
Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group.
Escalates tickets to other IT support groups and/or vendor support staff.

Qualifications

Active DoD Secret Clearance with ability to obtain a Top Secret.
DoD 8570 IAT II Certification.
6 years experience with a High School Diploma; OR 4 years of experience with an AS/AA; or 2 years of experience with a BS/BA.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2615569
Posted 12 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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