Salary : $92,760.00 - $124,752.00 Annually
Location : Thurston County - Lacey, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-AS5392-03830
Department: Dept. of Ecology
Division: Administrative Services
Opening Date: 05/11/2026
Closing Date: 5/18/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
DescriptionKeeping Washington Clean and EvergreenThe Department of Ecology is hiring an
Enterprise Content Management (ECM) Process Automation and Workflow Analyst (IT Business Analyst - Senior/Specialist)within the
Administrative Services Division.Location:- Headquarters Office in Lacey, WA.
- Upon hire, you must live within a commutable distance from the duty station.
Schedule:- This position is eligible for telework and flexible schedule options.
- A minimum of one day per week is required in the office.
- Schedules are dependent upon position needs and are subject to change.
DutiesAs the Senior ECM Business Analyst, you will serve as the agency's lead for enterprise-wide content lifecycle, workflow automation, and digital records modernization initiatives. You will operate with broad independence and play a central part in shaping Ecology's content management strategy, with solutions delivered primarily through Laserfiche Cloud while remaining platform-agnostic.
This position is uniquely intriguing and rewarding due to its agency-wide impact, high level of analytical leadership, and deep involvement in governance, technology integration, and strategic decision-making across multiple programs.
Key aspects of the role include:
- Enterprise Analysis & Strategy Management - Acting as the senior analytical expert for ECM initiatives, you will translate multi-program business needs into integration-ready, compliant, and fully testable specifications that support agency-wide content lifecycle management and process automation.
- Standards Stewardship & Practice Development - Establishing, maintaining, and evolving the ECM Unit's business analysis standards, SOPs, templates, and guidance. You will mentor Journey-level BAs and project managers, contribute to the BA Community of Practice, and ensure consistent, scalable, and audit-ready BA methods across the agency.
- Complex Process & Lifecycle Design - Leading enterprise discovery efforts, documenting as-is and to-be workflows, modeling content lifecycles, and integrating retention, disclosure, privacy, and security controls into all process and system designs.
- Integration & Interoperability Planning - Defining and validating multi-program and agency-wide integration needs, designing interface touchpoints, and ensuring ECM systems interoperate with enterprise applications without creating silos.
- Quality Assurance & Validation Management - Creating rigorous, evidence-based test strategies, directing cross-functional User Acceptance Testing (UAT), maintaining robust traceability matrices, and providing go/no-go recommendations for major releases.
- Cross-Program Project Partnership - Co-authoring project charters and plans, aligning multi-program scope, coordinating with the ECM Project Manager, and supporting organizational change management, training, and communication for agency-wide adoption.
- Enterprise Intake & Options Analysis - Conducting early-stage analysis for new ECM initiatives, shaping problem statements, evaluating solution options, and advising leadership and the ECM Steering Committee on strategic alignment, risks, and readiness.
- Leadership, Mentorship & Agency Influence - Serving as a mentor to other business analysts, guiding technical and non-technical contributors, and collaborating with executives, records officers, privacy officers, IT leadership, and cross-agency partners. Though the role is non-supervisory, you will function as a lead analyst with broad influence.
Opportunities for Growth and Career Advancement. This senior role provides opportunities to:
- Lead high-visibility, agency-wide initiatives that directly influence Ecology's digital transformation.
- Develop and steward enterprise standards used across programs and project teams.
- Mentor analysts and influence the agency's business analysis maturity.
- Engage with executive leadership, statewide partners, and external agencies.
- Expand expertise in enterprise architecture, integration design, information governance, and digital workflow automation.
What you will do:- Lead enterprise-wide business analysis for complex, multi-program ECM initiatives by independently eliciting, modeling, and translating content lifecycle and workflow needs into clear, testable requirements and user stories.
- Develop, maintain, and steward ECM business analysis standards, SOPs, templates, and guidance aligned with BABOK and PMO practices; mentor analysts and project managers to ensure consistent, scalable, and compliant analysis across the agency.
- Facilitate cross-program discovery workshops, map as-is and to-be processes, and design interoperable workflow and content lifecycle solutions that embed retention, disclosure, privacy, and security controls.
- Define and manage end-to-end requirements traceability, develop evaluation criteria, and lead multi-program testing and user acceptance efforts to confirm that ECM solutions meet functional, integration, and governance requirements.
- Analyze and design integrations between ECM platforms and enterprise applications, defining interface touchpoints and ensuring information flow supports scalable, agency-wide digital operations.
- Partner with the ECM Project Manager to co-author project charters, align multi-program scope, support organizational change management, and contribute to communications, training inputs, and readiness planning for agency-wide deployments.
- Conduct options analyses for new or evolving ECM requests, shaping intake recommendations, solution approaches, and strategic alignment decisions for agency leadership and the ECM Steering Committee.
- Serve as a subject-matter mentor and agency-wide resource by providing guidance on ECM analysis best practices, participating in the BA Community of Practice, and ensuring continuous improvement of ECM business analysis methods.
QualificationsFor detailed information on how we calculate experience and responses to other frequently asked questions, please visit our
Required Qualifications:Eight years of experience and/or education as described below:- Experience, within the last 12 years, in IT project management or business analysis. Experience includes but is not limited to business analysis, user interface design, system testing, app development, and all facets of IT project management for IT projects to include technical writing.
Experience must include demonstrated competence in the following skill sets:- Critical Analysis & Problem Solving - Ability to evaluate cross-program business problems and identify scalable, compliant, and value-driven solutions.
- Planning & Prioritization - Ability to manage and coordinate multiple high impact BA and QA efforts to ensure timely and aligned project delivery.
- Business Analysis Leadership - Ability to lead business analysis practices and steward standardized SOPs, templates, and methods to ensure consistent, auditable analysis.
- Process & Lifecycle Modeling - Ability to analyze and model business workflows and content lifecycles to ensure efficient, compliant, and enterprise aligned operations.
- Quality Assurance & Validation - Ability to design and lead test planning, execution, and defect management to ensure solutions meet requirements and enforce lifecycle controls.
- Solution Design & Platform Analysis - Ability to translate business needs into scalable requirements, including configuration, metadata, workflows, and integrations.
- Integration & Interoperability Analysis - Ability to define data flows, interface requirements, and system dependencies to ensure solutions interact reliably across enterprise systems.
- Requirements Elicitation & Documentation- Ability to gather, analyze, and structure functional, nonfunctional, and compliance requirements to ensure accurate and testable solution designs.
- Education involving a major study in Computer Science, Information Technology (IT) or closely related field.
Examples of how to qualify:
- 8 years of experience.
- 7 years of experience AND 30-59 semester or 45-89 quarter college credits.
- 6 years of experience AND 60-89 semester or 90-134 quarter college credits (Associate's degree).
- 5 years of experience AND 90-119 semester or 135-179 quarter college credits.
- 4 years of experience AND a Bachelor's degree.
- 2 years of experience AND a Master's degree.
Desired Qualifications:- A Bachelor's degree with a focus on Information Technology, Project Management, Business Analysis or related field.
- Four years of business analysis experience on IT projects that cross program or agency boundaries.
- Preferred Certifications:
- Certified Business Analysis Professional (CBAP), or similar, through the International Institute of Business Analysis (IIBA), OR completion of a business analyst certification from a university or college.
- Agile Certification
- Prosci OCM Certification
- Laserfiche Certified Process Designer, or Laserfiche Gold Certification, or Laserfiche Platinum Certification.
- Preferred Competencies:
- Vendor & Contract Coordination - Ability to collaborate with external vendors on requirements, scope alignment, and acceptance criteria to ensure successful delivery of contracted ECM services.
- Training & Instructional Design Support - Ability to translate workflows and requirements into learning materials or contribute to training design to improve end-user adoption.
- Advanced Change Management Practices - Ability to apply structured OCM methodologies (e.g., Prosci/ADKAR) to drive adoption, readiness, and behavior change across diverse programs.
- Lean or Continuous Improvement Methods - Ability to apply Lean, Six Sigma, or similar continuous improvement approaches to streamline cross-program workflows and reduce waste.
- Cloud Architecture Awareness - Ability to understand general cloud service concepts (SaaS, governance, security posture) to better align ECM lifecycle designs with enterprise cloud strategies.
- Accessibility Standards Knowledge - Ability to design workflows, forms, and documentation that follow accessibility best practices (WCAG/Section 508), ensuring equitable user experiences.
- Knowledge of Agile/Scrum Delivery Methods- Ability tooperatecomfortably within Agile ceremonies, story development cycles, and iterative planning to align ECM work with agile project practices.
If you are excited about this role and meet the
required qualifications,
we encourage you to apply. Desired qualifications reflect additional knowledge, skills, or experience that are nice to have but not required. Studies have shown that some applicants, especially women and people of color, are less likely to apply unless they meet every listed qualification. At the Department of Ecology, we are dedicated to building a diverse and authentic workplace centered in belonging, and we welcome applicants with varied backgrounds and unique perspectives.
Supplemental InformationEcology does not use the
E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit .
Application ProcessEcology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified job seekers from all backgrounds are encouraged to apply.
How to ApplyClick "Apply" at the top of this page. Complete the entire application, including full work history and responses to all supplemental questions, and attach:
- Cover letter, describing your interest in and qualifications for this position
- Resume
Because we base our selection on the information you provide, it is in your best interest to complete the application thoroughly. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as "see resume" may be considered incomplete.
For detailed application information, please visit our
Application Attestation: By submitting an application, you are affirming that the information contained in your application and on all attachments is complete and truthful. The state may verify this information, and any false or misleading answers may result in rejection of your application or dismissal if employed.
Need an Accommodation?If you need reasonable accommodation during the application and/or screening process, including this job announcement in an alternate format:
- Please contact us at or
- If you are deaf or hard of hearing, you may call through the Washington Relay Service by dialing 711 or 1-.
Questions?- For specific questions about the position location options, schedule, or duties, please contact John Shields at
- If you need assistance applying for this job, are inquiring about the status of your application, would like to request the full position description, or have any other questions, please contact the Recruitment Team at
About the Department of EcologyAs the State of Washington's environmental protection agency, we are deeply committed to protecting, preserving, and enhancing Washington's environment for current and future generations. Joining Ecology means becoming part of a team dedicated to protecting and sustaining healthy land, air, water, and climate in harmony with a strong economy. A career in public service at Ecology allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability.
Diversity, Equity, Inclusion, and Respect (DEIR) are core values central to Ecology's work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
We believe that DEIRis both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.
Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), , Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives, Combined Fund Drive, SmartHealth *
Click here for more informationTo learn more about Ecology, please visit our website, explore , check out our Strategic Plan, and connect with us on LinkedIn, Facebook, Instagram, YouTube, or our blog.
Equal Opportunity Employer:The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
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More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for
exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
How did you hear about this job?
- Community Based Organization
- Community / Technical College
- Ecology Employee
- Ecology Recruiter
- Ecology Jobs Page
- Facebook
- Job Board
- Job Fair
- LinkedIn
- Newspaper
- Other State Agency
- Other Website
- Professional Association
- Twitter
- University Job Board
- WorkSource
- Other
02
If you selected Community Based Organization, Community / Technical College, Job Board, Job Fair, LinkedIn Group, Newspaper, Other State Agency, Other Website, Professional Association, University Job Board, WorkSource, or Other, please share which one.
03
Have you ever worked for the Department of Ecology in any capacity including: Permanent, Non-permanent, Project, Intern, or Volunteer?
04
How many years of experience do you have, within the last 12 years, in IT project management or business analysis? Experience includes but is not limited to business analysis, user interface design, system testing, app development, and all facets of IT project management for IT projects to include technical writing.Please include any experience gained through employment, internships, and/or volunteer positions. Note that experience gained from academic coursework, class projects, or other degree requirements is assessed in later questions.
- One year
- Two years
- Three years
- Four years
- Five years
- Six years
- Seven years
- Eight or more years
- None of the above
05
What is your level of education?
- 30-59 semester or 45-89 quarter college credits
- 60-89 semester or 90-134 quarter college credits (AA degree)
- 90-119 semester or 135-179 quarter college credits
- Bachelor's degree
- Master's degree
- Ph.D.
- None of the above
06
If you have college credits or a degree, please list your major(s) or field(s) of study and any degree(s) earned. If you don't have this education, put N/A.
07
How would you assess your ability to evaluate cross program business problems and identify scalable, compliant, and value driven solutions?
- None: No exposure to analyzing cross-program problems or evaluating solution options.
- Foundational: Basic awareness of analytical methods; have participated in discussions but do not independently analyze or recommend solutions.
- Intermediate: Can analyze defined business problems with some guidance and contribute to identifying viable solution approaches.
- Advanced: Independently evaluates complex cross-program problems and proposes scalable and compliant solution options with demonstrated accuracy.
- Expert: Serves as a recognized authority who leads comprehensive analysis efforts across programs and sets direction for organization-wide problem-solving approaches.
08
How would you rate your ability to manage and coordinate multiple high impact business analysis and quality assurance efforts to ensure aligned and timely project delivery?
- None: No involvement in planning or prioritizing BA/QA work.
- Foundational: Familiar with planning concepts; can assist in scheduling or task tracking with direct oversight.
- Intermediate: Able to plan and prioritize tasks for a portion of BA/QA workstreams with some guidance.
- Advanced: Independently manages and prioritizes multiple BA and QA efforts, ensuring alignment and timely delivery across projects.
- Expert: Provides strategic direction and frameworks for enterprise-level planning and prioritization of BA and QA work across multiple initiatives.
09
How would you evaluate your ability to lead business analysis practices and steward standardized SOPs, templates, and methods?
- None: No experience leading BA practices or using standardized analysis tools.
- Foundational: Awareness of ECM BA practices; able to follow established SOPs and methods with supervision.
- Intermediate: Contributes to maintaining SOPs, templates, and methods; leads small-scale BA efforts with some coaching.
- Advanced: Independently leads BA practices and ensures consistent, compliant use of standardized templates, SOPs, and analysis methods.
- Expert: Shapes and governs BA standards across the organization; mentors analysts and sets direction for analysis methodologies.
10
How would you assess your ability to analyze and model business workflows and content lifecycles to improve compliance and operational efficiency?
- None: No exposure to workflow modeling or content lifecycle analysis.
- Foundational: Basic familiarity with workflow concepts; can read models but cannot independently create them.
- Intermediate: Able to create workflow and lifecycle models for defined business processes with some guidance.
- Advanced: Independently models complex workflows and content lifecycles to support efficient and compliant operations.
- Expert: Provides authoritative guidance on workflow and lifecycle modeling; establishes modeling standards and mentors others across programs.
11
How would you rate your ability to plan, lead, and manage testing activities to ensure solutions meet requirements?
- None: No experience with test planning or quality assurance activities.
- Foundational: Basic awareness of testing concepts; can assist with test execution under supervision.
- Intermediate: Able to contribute to test planning and defect tracking with some guidance.
- Advanced: Independently develops test plans, leads execution, and manages defects to ensure solution quality and compliance.
- Expert: Sets QA strategy for solutions; leads organization-wide validation practices and mentors others in advanced QA methods.
12
How would you assess your ability to translate business needs into scalable requirements, including configuration, metadata, workflows, and integrations?
- None: No experience in solution design or configuration.
- Foundational: Basic awareness of components; can participate in requirements sessions but cannot translate needs into solution design.
- Intermediate: Able to define requirements and basic configuration elements with some guidance.
- Advanced: Independently translates complex business needs into scalable configurations, metadata structures, workflows, and integration requirements.
- Expert: Recognized subject matter expert who defines architectural standards for platform design and mentors others in advanced solutioning.
13
How would you rate your ability to define data flows, interface requirements, and system dependencies to ensure solutions interact reliably across enterprise systems?
- None: No experience with system integrations or data flow analysis.
- Foundational: Familiar with integration concepts; able to follow documented data flows but not produce them.
- Intermediate: Can document data flows and interface requirements for known systems with some guidance.
- Advanced: Independently defines integration requirements and system dependencies to ensure reliable interoperability across enterprise systems.
- Expert: Provides organization-wide leadership on integration strategy; establishes standards for interoperability and mentors others in integration analysis.
14
How would you assess your ability to gather, analyze, and structure functional, nonfunctional, and compliance requirements to support accurate and testable solution designs?
- None: No experience gathering or documenting requirements.
- Foundational: Basic familiarity with requirement types; can participate in elicitation sessions but relies on others to document or validate requirements.
- Intermediate: Able to gather and document requirements for defined business areas with some guidance; produces usable requirement materials.
- Advanced: Independently leads elicitation activities, analyzes requirement details, and produces clear, complete, and testable requirements.
- Expert: Recognized authority who develops standards for requirements practices, guides others in elicitation techniques, and ensures organization-wide consistency in requirement quality.
15
How do you approach defining requirements for a complex, multi-program solution to ensure they are complete, testable, and aligned with governance needs?
16
Describe a complex business process you improved across multiple groups. What options did you consider, and how did you decide on the best solution?
17
Tell us about a time you aligned stakeholders with conflicting priorities. How did you navigate resistance and move the group toward a shared decision?
18
The State of Washington and the Department of Ecology, play a vital role in fostering a Diverse, Equitable, Inclusive, and Respectful (DEIR) workplace and contributing to equitable outcomes for the communities we serve. We view DEIR through a broad lens including: race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. We believe it is everyone's job to contribute to a DEIR workplace. What experiences have you had working with people whose backgrounds are very different from your own? What impact did those experiences have on how you worked?
19
I understand that Ecology does not use the E-Verify system and is unable to extend STEM Optional Practical Training (OPT).
Required Question