Job DescriptionThe Partner Technical Solutions Engineer acts as a technical liaison between the organization and its external partners, supporting integration, implementation, and ongoing maintenance of joint solutions.
This role combines deep technical expertise with strong communication skills to ensure partners understand, adopt, and successfully leverage the company's products and platforms.
They collaborate with product, engineering, and business teams to align business strategy with operational and technology solutions, ensuring the organization's goals are supported by effective processes and systems. They also collaborate to design, optimize, and document business capabilities, processes, and value streams as well as resolve technical challenges, and drive mutual success.
They play a key role in driving transformation initiatives, supporting change management, and ensuring compliance with regulatory and risk requirements.
Key Responsibilities:- Serve as the primary technical point of contact for external partners during pre-sales, strategy, onboarding, integration, and ongoing support.
- Understand business and technical capabilities, value streams, and organizational structures.
- Evaluate and recommend technology solutions that align with business goals.
- Partner with business leaders, product owners, and technology teams to translate business needs into actionable solutions and roadmaps.
- Collaborate with partners to design, implement, and optimize integrations with company products, APIs, and platforms.
- Analyze and provide input into technical business processes, identifying opportunities for improvement, automation, and integration.
- Translate complex technical concepts into clear, actionable guidance for partner stakeholders.
- Conduct technical workshops and Q&A forums for partners.
- Document pre-onboarding integration requirements, best practices, and technical solutions.
- Advocate for partner needs internally, providing feedback to product and engineering teams.
- Ensure partner solutions meet compliance, security, and performance standards.
- Support technical change management initiatives by assessing impacts and facilitating communication.
- Ensure business processes and solutions adhere to governance, risk, and compliance standards.
Qualifications:- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
- At least 5 years of experience in technical support, solutions engineering, or data engineering partner-facing roles.
- Strong knowledge of APIs, software integration, and cloud platforms.
- Project or Program management experience is a plus.
- Excellent problem-solving and communication skills.
- Ability to explain technical concepts to both technical and non-technical audiences.
- Experience with compliance and security requirements is a plus.
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
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