Genesys Cloud AI Architect
Remote • Posted 15 hours ago • Updated 9 hours ago
Software People, Inc.
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Job Details
Skills
- cloud
- Genesys
- AI
Summary
Phone/Skype Hire. Remote
Location: Remote
Duration: 12+ months
Clearance: and pass drug screening, background check, and Public Trust background investigation
Required Skills:
Core Platform & Certifications
Genesys Cloud CX Professional Certification
Genesys Cloud AI Digital Bots & Knowledge Certification
Genesys Cloud Developer or Architect Certification
Hands-on experience with:
o Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
o Digital Bots: Development, deployment, testing & optimization
o Knowledge Workbench, Optimizer, Portal
o Intent Miner / Intent Management
o Architect flow integration with bots & AI
o Genesys Cloud APIs & platform integrations
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Agentic AI & Generative AI Skills
Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
Prompt engineering & system prompt tuning
RAG pipelines & vector databases
LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
Familiarity with MCP framework (Genesys agentic roles)
Generative AI applications for CX automation
________________________________________
Programming & Full-Stack Development
Python (AI/ML scripting & backend)
JavaScript / TypeScript (front-end & full-stack)
Go (backend services for Genesys Innovation roles)
Node.js + React.js
RESTful API design & microservices architecture
________________________________________
Cloud, DevOps & Infrastructure
AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
Kubernetes & Docker (containerization & orchestration)
CI/CD pipelines, automated testing, Terraform
Cloud-native scalable AI application deployment
________________________________________
CX / Contact-Center Domain Expertise
Conversational AI / Natural Language Understanding (NLU)
Omnichannel customer journey orchestration
Voice AI & multimodal interfaces
Bot insights, analytics & performance optimization
________________________________________
Additional Keywords
Responsible AI / AI governance & compliance
Full-stack AI application development on Genesys Cloud
Integration of AI agents with Genesys Copilot & routing
Production troubleshooting & optimization of agentic systems
- Dice Id: 10123198
- Position Id: 2026-3457
- Posted 15 hours ago
Company Info
About Software People, Inc.
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Software People Inc. was founded in 1998 as software solution provider with a vision of providing a one stop shop to our client for all of their software needs. Since the inception we have attracted the best and brightest IT professionals to support our vision and have developed into business and technology consulting firm specializing in design, development, and delivery of end-to-end ERP solutions for Enterprise Systems, Internet Applications, Web Services and Data Warehousing/ Business Intelligence. We have focused in the area of providing top notch IT consultants for our clients needs. Whether it temporary or permanent, fixed cost or time and material based, on site or off site, we have got them all. At the same time we have forged partnerships to provide complete IT solutions in the areas of ERP implementations and Business Process Outsourcing. Our staffing and consulting solutions support a broad spectrum of clients ranging from funded ventures to fortune 500 companies. Since our inception, we have been working with companies small and large to deploy information technology in various parts of their businesses. Over this period, we developed a keen understanding of what our customers expect of us, and how well we can deliver results for them.
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