Business Process Analyst (BPA)
 

• Gather, analyze, and evaluate information related to agency business processes and standard operating procedures (SOPs).
• Identify inefficiencies and recommend improvements to standardize, streamline, and improve operations.
• Conduct gap analysis and root cause analysis and develop actionable recommendations to improve processes, systems, SOPs, workforce utilization, and management functions.

• Support the planning, coordination, implementation, execution, monitoring, and completion of finance-related strategic initiatives.
• Create, develop, and maintain project plans, milestones, action items, and other tools needed to achieve strategic initiative goals.
• Coordinate with initiative leads, sponsors, and stakeholders to maintain alignment on scope, timelines, deliverables, and expected outcomes.
• Identify blockers, risks, and issues; support resolution and escalate concerns when appropriate.

• Analyze and evaluate proposed business process changes before implementation.
• Conduct feasibility assessments and risk analyses and develop optimization strategies to support informed decision-making.
• Provide recommendations based on available data, process findings, stakeholder input, and operational requirements.

• Develop and maintain performance management dashboards and reporting tools for strategic initiative leads, sponsors, and TMO leadership.
• Track and report key performance indicators (KPIs), milestones, risks, and initiative progress.
• Support clear, accurate, and timely communication of performance information to leadership and stakeholders.

• Apply change management practices in accordance with agency and TMO guidance.
• Support stakeholder engagement, communication, readiness, and adoption activities associated with process, system, or operational changes.

• Ensure assigned activities and deliverables adhere to applicable federal, state, and agency requirements and documented guidelines.
• Develop and maintain clear process documentation, reports, recommendations, SOPs, and other materials necessary to support implementation and sustainability.

• Lead and facilitate meetings, workshops, workgroups, and other collaborative activities, particularly when an independent or neutral facilitator is beneficial.
• Engage professionally with stakeholders at multiple organizational levels and support cross-functional collaboration.
• Communicate findings, recommendations, risks, and decisions clearly to technical and non-technical audiences.

• Experience with business process improvement, process analysis, Agile, Lean Six Sigma, project management, or related methodologies.
• Strong analytical, problem-solving, and decision-making skills, including the ability to evaluate complex information and develop practical recommendations.
• Ability to develop and use performance measures, dashboards, reports, and other tools to monitor progress and communicate results.
• Strong proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams; experience with Power BI or similar reporting tools is beneficial.
• Excellent written and verbal communication skills with the ability to interact professionally with staff, leadership, and stakeholders at all levels.
• Strong organizational and time-management skills with the ability to manage multiple priorities, assignments, and deadlines.
• Ability to facilitate group discussions, build stakeholder alignment, and support resolution of cross-functional issues.
• Strong attention to detail and commitment to producing accurate, high-quality deliverables.

• Professional experience in business analysis, process improvement, project management, performance management, or a related field.
• Experience supporting strategic initiatives, organizational transformation, or enterprise-level improvement efforts.
• Experience working in government, public health, finance, or another regulated environment is preferred.
• Experience developing executive-level reports, dashboards, process maps, SOPs, or implementation documentation.
• Lean Six Sigma, project management, change management, business analysis, or related professional training or certification is preferred.