Position Overview
Hyatt is seeking a Senior Enterprise Technology Program Manager to lead large-scale, enterprise-wide technology initiatives spanning multiple IT and business organizations. This role is responsible for the full lifecycle management of highly complex technology programs, ensuring successful planning, governance, execution, financial oversight, executive communication, and cross-functional collaboration.
This is a senior enterprise leadership role, not a Scrum Master, Project Coordinator, or Technical Lead position.
Role Focus
- 70% Leadership
- 20% Program & Project Management
- 10% Technical Understanding
Mandatory Requirements
Required Experience
- AI experience is mandatory.
- Hospitality industry experience is mandatory.
- Must be local to Chicago.
- Experience leading enterprise-scale technology programs.
- Functional leadership experience within large enterprise environments.
Required Tools
- Jira
- Confluence
- Smartsheets
Key Responsibilities
Executive Program Leadership
Lead the end-to-end lifecycle of highly complex enterprise technology programs involving multiple IT and business organizations.
Program ownership includes managing several interconnected projects under a single enterprise initiative.
Example Program
Global Hotel Reservation Modernization
Projects may include:
- PMS Integration
- CRS Upgrade
- Mobile Check-In
- Loyalty Integration
- Data Warehouse
- Revenue Management
- Payment Modernization
The Program Manager owns the complete program—not individual projects.
Executive Communication
Serve as the primary liaison between technology teams and executive leadership.
Regularly communicate with:
- CIO
- CTO
- CFO
- VP Engineering
- Business Presidents
Responsibilities include:
- Executive presentations
- Steering Committee updates
- Executive summaries
- Written communications
- Strategic recommendations
- Status reporting
This role requires leading executive conversations—not simply attending meetings.
Cross-Functional Leadership
Coordinate multiple enterprise teams simultaneously, including:
- Engineering
- Architecture
- Security
- Infrastructure
- Business
- Finance
- Operations
- Vendors
- Consultants
- QA
- Support
- Legal
- Compliance
Drive alignment across business and technology organizations while ensuring program success.
Enterprise Roadmap Management
Develop and maintain enterprise-level roadmaps across multiple related initiatives.
Roadmaps should include:
- Multiple concurrent projects
- Cross-functional dependencies
- Milestones
- Resource allocation
- Budget planning
- Executive reporting
- Risk tracking
Example
Enterprise Roadmap – Q1
- Project A
- Project B
- Project C
Supporting Elements:
- Dependencies
- Risks
- Milestones
- Resource Allocation
- Budget
- Executive Reporting
Dependency Management
Manage enterprise-wide dependencies across projects and workstreams.
Continuously evaluate impacts such as:
- Schedule changes
- Testing delays
- Production readiness
- Vendor timelines
- Funding impacts
- Resource availability
Risk Management
Proactively identify and mitigate risks before they impact program delivery.
Responsibilities include:
- Risk identification
- Risk assessment
- Mitigation planning
- Escalation management
- Contingency planning
Expectation: identify issues well before they become business-critical.
Financial Ownership
Manage the financial health of enterprise programs.
Responsibilities include:
- Project financial management
- Budget planning
- Budget recommendations
- Financial forecasting
- Resource planning
- Staffing acquisition
Experience managing:
- Multi-million-dollar budgets
- Vendor contracts
- Consultant spend
- Headcount planning
- Burn rate forecasting
Resource Planning
Plan and optimize resources across multiple enterprise workstreams.
Typical resources include:
- Engineers
- Analysts
- Architects
- Vendor resources
- Contractors
- Business SMEs
Balance workloads while maximizing productivity and minimizing resource burnout.
Executive Reporting & Governance
Develop executive-level governance artifacts, including:
- Executive dashboards
- Status reports
- Roadmaps
- Budget reports
- Risk reports
- Executive summaries
- Weekly Steering Committee decks
- PowerPoint presentations
Provide leadership with accurate visibility into program health and progress.
Technical Knowledge
Candidates should possess sufficient technical understanding to effectively partner with engineering teams.
Areas of familiarity include:
- Infrastructure
- Cloud
- Enterprise Applications
- ERP
- Integrations
- Security
- APIs
- Data Platforms
- Vendor Systems
Hands-on development is not required. The expectation is to understand technology well enough to ask informed questions and support technical decision-making.
Leadership Competencies
Political Savvy
Ability to navigate:
- Difficult executive stakeholders
- Competing priorities
- Conflicting departmental objectives
while maintaining alignment and driving successful outcomes.
Conflict Resolution
Experience resolving conflicts involving:
- Engineering vs. QA
- Business vs. IT
- Vendors vs. Infrastructure
Maintain collaboration and keep enterprise programs moving forward.
Influence Without Authority
Demonstrated ability to influence:
- Engineering
- Architecture
- Security
- Business Leadership
Strong collaboration, negotiation, and stakeholder management skills are essential.
Preferred Tools & Software
- Microsoft Project
- Microsoft Excel
- Microsoft PowerPoint
- SharePoint
- Smartsheet
- Jira
- Confluence
- Microsoft Visio
- Microsoft Teams
Preferred Industry Background
Hospitality
Consulting
- Accenture
- Deloitte
- PwC
- KPMG
- IBM Consulting
- Cognizant
- Infosys
- Capgemini
Enterprise Technology
Corporate Environment
- Fortune 500 Internal PMO Organizations
Ideal Candidate Profile
A successful candidate will have:
- 10–15+ years leading enterprise IT programs.
- Experience managing multiple concurrent projects within large enterprise programs.
- Regular interaction with CIOs, CTOs, VPs, and Executive Steering Committees.
- Ownership of multi-million-dollar budgets and vendor relationships.
- Strong expertise in risk management, dependency management, and resource planning.
- Experience developing executive dashboards and governance frameworks.
- Expertise using Microsoft Project for enterprise program management.
- Experience leading enterprise technology transformation initiatives, including:
- Cloud Migrations
- ERP Implementations
- CRM Implementations
- HRIS Implementations
- PMS Deployments
- CRS Deployments
- Cybersecurity Programs
- Digital Modernization Initiatives
What Hyatt Is Looking For
Hyatt is seeking a leader who can:
- Lead multiple interconnected enterprise technology initiatives simultaneously.
- Coordinate large cross-functional teams across IT and business organizations.
- Build and execute enterprise program roadmaps.
- Manage enterprise budgets, risks, dependencies, and resources.
- Deliver executive-level governance and reporting.
- Influence stakeholders across the organization.
- Successfully deliver complex enterprise technology programs on time and within budget.
Technical Considerations
Deep technical expertise is beneficial for credibility but is not the primary hiring criterion.
The following are not key evaluation areas:
- Python
- Java
- AWS
- Azure
- AI
- Machine Learning
- Coding
- Data Science
The expectation is to possess sufficient technical knowledge to effectively manage engineering organizations—not to build technical solutions.
Position Summary
This is a Senior Enterprise Technology Program Manager position focused on enterprise leadership, governance, planning, execution, and stakeholder management. The successful candidate will orchestrate complex, multi-workstream technology programs, align business and IT organizations, manage budgets and dependencies, communicate effectively with executive leadership, and drive successful enterprise technology transformation initiatives across Hyatt.
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