Job Title: Datacenter Smart hands Technician Entry Level
Location: Dearborn & Detroit, MI- Onsite
Mode of Hire: Hourly fulltime
Job Description:
Monday Friday (8:00 a.m. 5:00 p.m.) After Hours as needed.
General Function:
The selected candidate must possess the ability to perform standard break-fix triage for hardware and software on end user systems. The ideal candidate will be able to perform smart hands software and hardware support utilizing multiple Operating Systems while working closely with remote resolver groups. The person selected to fill this role will be responsible for responding to incoming service requests in a timely manner and following set up procedures for logging, reporting and monitoring Datacenter operations.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
- Server/Network switch Installs
- Server/Network switch Rollouts
- Troubleshooting Network Issues
- Work with Back Office support providing Hands and Eyes assistance. Resource will be guided by the BO teams to find a resolution
- Assist and manage IT for migrations, deployment, build outs, cable installs and cable management.
- Attending trouble tickets and fault localization till its resolution
- Must understand rack/elevation drawings, ability to rack/stack Cisco Spine and Leaf switches.
- Mounting Servers & Network Devices.
- Installation of servers Operating Systems like CentOs, Ubuntu, Windows Server, Proxmos, etc.
- Providing 24/7 Tier2 support on Data Centre Operator (Infrastructures)
- Escort 3rd party vendors into data center
- Communicate with additional 3rd party technicians at out of area locations, acting as an escalation point for them to the client.
Minimum Knowledge, Skills and Abilities required:
- Experience of working within Data Centers
- Must be able to trace cables in rack to server.
- Basic knowledge about LAN, WAN, IPMI, Power cables, Patch cables
- Must be able to work well both independently and in team settings.
- Must have excellent organization and multitasking skills.
- Excellent Customer Service Skills are a must.
- Must have excellent communication and documentation skills.
- Basic knowledge or Cisco switches
- Must be able to lift 50 lbs.
- May be required to walk and or stand for extended periods of time.
PSRTEK is a reputed technology recruitment and IT staffing brand with a global footprint and an admired client base. As an ideas and innovation powerhouse with a culture of excellence, we bring remarkable expertise and deliver powerfully transformative results.
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