CRM Business Analyst
Contract Independent
Contract W2
Contract Corp To Corp
On-site
$DOE
Aroha Technologies
Fitment
Dice Job Match Score™
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Job Details
Skills
- Azure DevOps
- Process Improvement
- Project Management
- Change Management
- Root Cause Analysis
- System Testing
- Data Management
- Test Planning
- Data Analysis
- Salesforce
- GAP Analysis
- Risk Assessment
- QA Testing
- Scrum
- Business Analysis
- Azure Data Factory
- Incident Management
- Workflow Analysis
- Technical Specifications
- Requirements Analysis
- business process mapping
- Solution Design
- Reporting
- Technical Writing
- Agile methodology
- Project coordination
- Requirements Gathering
- Test Case Development
- Stakeholder Management
- User Stories
- Dashboard Development
- stakeholder communication
- Defect Tracking
- User Acceptance Testing (UAT)
- Business Requirements Documentation (BRD)
- Business Intelligence (BI)
- Functional Requirements
- documentation management
- Requirements Traceability
- Knowledge Transfer
- Training Development
- CRM Business Analysis
- Salesforce CRM
- Business Process Reengineering (BPR)
- Ticket Triage
- CRM Support
- CRM Implementation
- CRM Enhancements
- Data Monitoring
- Data Warehouse Support
- Enterprise Reporting
- Metrics Analysis
- Cost-Benefit Analysis
- ROI Analysis
- Buy vs Build Analysis
- Webinar Development
Summary
Business Analyst 5 / CRM Business Analyst
Required Skills
5+ years of experience as a Business Analyst
Experience as a BA working with applications built on salesforce
QA/Testing Experience
5+ years of experience as a Business Analyst
Experience as a BA working with applications built on salesforce
QA/Testing Experience
Desired skills
Local, State, or Federal government experience
Local, State, or Federal government experience
Full job description attached.
-Assignment duration: 1yr+ contract that can extend, dependent on business need
-Interview process: 1st round is a 30 minute virtual interview on Teams. Next round is a one hour in-person interview at the office. First round interview will be focused on the experience listed on the candidate's resume and soft skills. The interviews typically include the hiring manager and a couple members of the development team, typically an architect or specialist.
-For the virtual interview video is required. Candidates should join from a laptop
-On-site requirements (non-negotiable): Tuesdays and Wednesdays are REQUIRED on-site days
-Candidate location: Candidates MUST be located within 90 miles of Lansing at the time of submission (non negotiable).
-Interview process: 1st round is a 30 minute virtual interview on Teams. Next round is a one hour in-person interview at the office. First round interview will be focused on the experience listed on the candidate's resume and soft skills. The interviews typically include the hiring manager and a couple members of the development team, typically an architect or specialist.
-For the virtual interview video is required. Candidates should join from a laptop
-On-site requirements (non-negotiable): Tuesdays and Wednesdays are REQUIRED on-site days
-Candidate location: Candidates MUST be located within 90 miles of Lansing at the time of submission (non negotiable).
Position Title: CRM Business Analyst
Position Description: This position functions as a behavioral health customer relationship management (BH CRM) analyst to support the development, implementation, monitoring, and continued improvements of complex strategic initiatives, including but not limited to the business processes housed in the BH CRM. This position coordinates and communicates with projects teams, other BH CRM staff, business owners, leadership, IT, and contractors to assist with operationalizing business processes into the BH CRM. This position will involve business process mapping, translating business needs into development requirements, creating program guidance, job aids, and webinar content and web based trainings, and coordinating technical assistance learning sessions as directed. This position will also monitor program and account data.
Position Description: This position functions as a behavioral health customer relationship management (BH CRM) analyst to support the development, implementation, monitoring, and continued improvements of complex strategic initiatives, including but not limited to the business processes housed in the BH CRM. This position coordinates and communicates with projects teams, other BH CRM staff, business owners, leadership, IT, and contractors to assist with operationalizing business processes into the BH CRM. This position will involve business process mapping, translating business needs into development requirements, creating program guidance, job aids, and webinar content and web based trainings, and coordinating technical assistance learning sessions as directed. This position will also monitor program and account data.
Duties & Responsibilities:
Reviews, analyzes, evaluates, and prioritizes business and user needs.
Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
Maintain and prioritize CRM inbox communications.
Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
Formulates systems to parallel overall business strategies.
Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
Assist with developing and drafting RFPs.
Assist in deployment and management of end-user reporting tools and platforms.
Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
Reviews, analyzes, and evaluates business systems and user needs.
Formulates systems to parallel overall business strategies.
Relies on limited experience and judgment to plan and accomplish goals.
Performs a variety of tasks.
Works under general supervision; typically reports to a project manager.
Attends all BH CRM meetings as appropriate and assigned.
Assist QA/Testing team when required by volume of work
Reviews, analyzes, evaluates, and prioritizes business and user needs.
Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
Maintain and prioritize CRM inbox communications.
Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
Formulates systems to parallel overall business strategies.
Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
Assist with developing and drafting RFPs.
Assist in deployment and management of end-user reporting tools and platforms.
Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
Reviews, analyzes, and evaluates business systems and user needs.
Formulates systems to parallel overall business strategies.
Relies on limited experience and judgment to plan and accomplish goals.
Performs a variety of tasks.
Works under general supervision; typically reports to a project manager.
Attends all BH CRM meetings as appropriate and assigned.
Assist QA/Testing team when required by volume of work
Required Skills
5+ years of experience as a Business Analyst
Experience as a BA working with applications built on salesforce
QA/Testing Experience
5+ years of experience as a Business Analyst
Experience as a BA working with applications built on salesforce
QA/Testing Experience
Desired skills
Local, State, or Federal government experience
Local, State, or Federal government experience
Other Desired Skills:
Azure Devops
FedRAMP
HIPAA
Nice CXone or other contact center suite
Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.
A certain degree of creativity and latitude is required.
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Familiar with relational database concepts, and client-server concepts.
Ability to organize, evaluate, and present information effectively.
Ability to analyze, synthesize, and evaluate a variety of data for use in program development and analysis.
Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented.
Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook).
Ability to meet competing deadlines.
Strong data management skills.
Experience in process improvement, project management, and data management
Azure Devops
FedRAMP
HIPAA
Nice CXone or other contact center suite
Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.
A certain degree of creativity and latitude is required.
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Familiar with relational database concepts, and client-server concepts.
Ability to organize, evaluate, and present information effectively.
Ability to analyze, synthesize, and evaluate a variety of data for use in program development and analysis.
Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented.
Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook).
Ability to meet competing deadlines.
Strong data management skills.
Experience in process improvement, project management, and data management
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10515154
- Position Id: 2026-6831
- Posted 3 hours ago
Company Info
About Aroha Technologies
Michael Arrington, founder and co-editor of Tech Crunch once famously said that ‘The best startups generally come from somebody needing to scratch an itch’.
Quite true to the thought, Aroha Technologies Inc was launched in 2008 in Florida. While we began our journey with a powerful Staffing Specialist & Software Development, Today our procedure has amplified into a more robust and simplified solution for Marketers looking for consistent and long term.
In our quest to do better, we resolve to simplify user acquisition, retention, engagement and large Business without blinking an eyelid! A semi-remote team spread across the globe, we are here to help you one step at a time.
Unmatchable growing excellence When AROHA was formed, we interviewed many potential clients and business colleagues and asked what a single important question seemed: “If you could design a firm to meet your needs, what would it look like?” The answers to that question have guided our thinking and planning on an ongoing basis, and form the core of our thinking about how we treat our clients and our employees, whom we call associates.
At a most basic level, we have stated our mission in a promise to our clients and our associates: “Unmatchable growing excellence.” This alignment governs superior service to our customers and supports our associates who perform that work, which cannot be matched by our competitors.
In short, we believe that care of our associates, disciplined financial management, and constant attention to the fundamentals of good delivery adds up to a successful, scalable business.
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