IT Trainer

Client: DOC

Title: Application Trainer

Duration: 12 Months

Location: Richmond, VA

Ideal Candidate Profile:

·        The Application Trainer is responsible for delivering effective end-user training for the Electronic Health Records application to ensure successful adoption, usability and ongoing proficiency.

·        This role designs, develops, and delivers training programs, documentation, and learning materials while working closely with Health Services, Health IT, and vendor teams

Job Duties & Responsibilities

·        Deliver instructor-led and virtual training sessions for new and existing applications

·        Develop and maintain training materials, including user guides, quick reference sheets, videos, and e-learning modules

·        Customize training content based on user roles, workflows, and system configurations

·        Conduct training needs assessments and recommend appropriate learning approaches

·        Support application rollouts, upgrades, and system changes through targeted training initiatives

·        Provide hands-on system demonstrations and facilitate interactive learning sessions

·        Evaluate training effectiveness and incorporate feedback for continuous improvement

·        Serve as a subject matter expert (SME) on application functionality and workflows

·        Collaborate with Health Services, Health IT, and vendor teams to align training with system capabilities

·        Maintain training schedules, attendance records, and completion metrics

Required Skills & Experience

·        Bachelor''s degree in Education, Information Systems, Healthcare Informatics, Business, or a related field (or equivalent experience)

·        2–5 years of experience in application training, software implementation, or user education

·        Strong presentation and facilitation skills for diverse audiences

·        Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software

·        Ability to explain technical concepts in a clear, user-friendly manner

·        Excellent verbal and written communication skills

·        Strong organizational and time-management abilities

·        Adaptability to different learning styles and technical skill levels

·        Analytical mindset with attention to detail

·        Ability to travel as needed for on-site training sessions