Job#: 3017049 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.
Position: Desktop Support
Location: Orlando, FL (Hybrid)
Duration: Full time
Pay Rate Range: Job Description:Job focus, purpose, scope of responsibility. Three of the most important responsibilities.
Provides higher level IT support to remote (work-from-home), local, and remote offices workers. The Service Desk takes calls/emails, incidents directly from users and ensures all IT issues are resolved in a timely manner. Works directly, as part of a global service desk team, to provide technical advice and guidance to end users. Conducts appropriate user training for all corporate provided IT devices (VDI, laptops & mobile devices) and Group IT software so users have the IT resources needed to perform their work effectively. Solves infrequently occurring problems based on existing precedents or procedures. Completes work with limited degree of supervision while supporting Group and local IT initiatives but receives direction from managers and more experienced engineers. This role will be required to report into the Orlando office 1-2 days per week.
Permanent
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*
- Health
- Dental
- Vision
- Life Insurance; Short Term Disability
- Hospitalization Coverage
- Direct Deposit
- Weekly Pay Periods
- Training and Development Programs
- 401k
- Referral Program
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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