IT Service Delivery Technician I
intiGrow
Dice Job Match Score™
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Job Details
Skills
- IT Infrastructure
- Help Desk
- Information Technology
- Computer Science
- Computer Hardware
- Communication
- Issue Tracking
- Issue Resolution
- Microsoft
- Microsoft Windows
- Printers
- Technical Support
Summary
Duration: 6 Months
Shift: Day Shift | 8 Hours/Day | 40 Hours/Week
Pay Rate: $___on W2 (without benefits)
- Provide Level 1 IT support through the ServiceNow ticketing system.
- Install, configure, and deploy desktops, laptops, printers, scanners, VoIP phones, and mobile devices.
- Troubleshoot Windows 10/11, Microsoft 365, networking, and hardware issues.
- Configure and support Microsoft Intune, Azure AD, and Active Directory user accounts.
- Install software, perform system upgrades, and maintain endpoint security.
- Resolve hardware, software, and connectivity issues for end users.
- Document incidents, service requests, and resolutions accurately.
- Support IT infrastructure projects, desktop rollouts, and hardware refreshes.
- Maintain IT asset inventory and ensure equipment is properly tracked.
- Work closely with infrastructure and application support teams to resolve technical issues.
- Ensure compliance with IT security policies and data privacy standards.
- Provide excellent customer service while supporting employees across the site.
- Associate''s Degree in MIS, Computer Science, Information Technology, or related field preferred.
- 2–4 years of IT support experience, or 4–5 years of equivalent hands-on experience.
- Experience supporting Windows 10/11, Microsoft 365, Active Directory, Azure AD, and Intune.
- Knowledge of ServiceNow or similar IT ticketing systems.
- Basic networking and hardware troubleshooting skills.
- Strong customer service, communication, and problem-solving abilities.
- Experience supporting printers, scanners, mobile devices, and VoIP systems.
- ITIL, CompTIA A+, Network+, Microsoft, or similar certifications are preferred.
- Microsoft Endpoint Manager (Intune)
- Azure Active Directory
- Active Directory Administration
- Microsoft 365
- Windows Desktop Support
- ServiceNow
- Networking Fundamentals
- Hardware Deployment
- Asset Management
- IT Help Desk Support
- Desktop Imaging
- Office 365 Administration
- Printer & Peripheral Support
- VoIP Support
- Technical Troubleshooting
- Ability to lift to 50 lbs when installing or moving IT equipment.
- Ability to sit, stand, bend, and move throughout office and production environments.
- Up to 10% travel may be required.
If you have any questions, please feel free to contact me at
- Dice Id: 10200659
- Position Id: Int08
- Posted 10 hours ago
Company Info
intiGrow - A Global Enterprise Information Security Solutions and Service Provider.
Vision: To be a trusted Information Security leader by providing robust security solutions and a diverse set of security services, with the objective of making our customer’s business operations secure and compliant.
Mission: To provide value-driven Information Security Solutions and Services to our customers worldwide by striking a right balance of price and performance, thereby helping them maintain higher Returns on Investment.
Our Philosophy: We believe in Integrity, Precision, Quality, Communication & Commitment. Each of these core values help us in conducting our business with the highest level of dedication and enable us in laying the foundation for our business culture. We believe that unless our values consistently guide our actions, there is never a better tomorrow.
intiGrow is a Global Enterprise Security company delivering comprehensive security solutions and competitively priced security services. Focused on mobile, identity and access, GRC, security intelligence, and database security solutions, as well as consultant staffing, we empower enterprises to achieve a business enabling security posture, manage corporate risk, improve compliance, and attain proactive detection and prevention of security threats to their computing infrastructure, data, and applications.
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