Manager, Workers' Compensation

We are a fast growing start-up company providing risk management and workers' compensation services.

We are seeking a high-performing Manager, Workers' Compensation to lead and elevate a region of a nationwide workers' compensation program supporting a major aviation client. This role offers the opportunity to drive meaningful impact across claims performance, financial outcomes, operational excellence, and crewmember experience within a dynamic and growth-oriented environment.

The Manager will own the regional strategy, performance, and execution across all aspects of the workers' compensation program. This leader will partner closely with the aviation client's Risk Management team, insurance carriers, third-party administrators (TPAs), and other key business partners to ensure disciplined claims management, financial stewardship, and a consistently high standard of care, responsiveness, and communication for injured crewmembers.

This role oversees regional day-to-day claims activity, leads and participates in claim reviews and investigations, and provides advanced technical guidance throughout the lifecycle of workers' compensation claims. Success in this role requires the ability to balance strategic oversight with operational execution while influencing diverse stakeholders in a high-visibility environment.

The ideal candidate thrives in ambiguity, moves confidently between strategic planning and hands-on leadership, and brings exceptional analytical, communication, and problem-solving capabilities. This is an opportunity to shape program performance while contributing to the evolution of a scaling risk management platform.

Minimal travel required (up to 10%).

Compensation
The expected salary range for this position is $90,000 - $110,000, depending on qualifications and experience. Compensation may also include additional performance-based incentives where applicable.

We are a pay-for-performance organization. Compensation is directly aligned to impact, results, accountability, and the measurable value delivered in the role.

Benefits
Medical, dental, and vision coverage
Retirement savings plan with up to a 5% employer match
Unlimited Vacation (RTO)
Additional programs supporting work-life balance and overall well-being
All benefits begin on the first day of employment.

Strategic Impact
Drive measurable improvements in claims outcomes and total cost of risk
Strengthen carrier and TPA performance through data-driven accountability
Enhance service consistency and injured employee experience
Influence program governance, reporting rigor, and operational scalability
Serve as a trusted advisor to senior stakeholders

Key Responsibilities
Lead and own the regional workers' compensation program strategy, execution, and performance results
Oversee day-to-day regional claims activity to ensure regulatory compliance, reserve accuracy, litigation management, and service excellence
Serve as the primary escalation leader for complex, high-exposure, or sensitive claims matters
Partner with the aviation client's Risk Management team to align program outcomes with organizational priorities
Establish and monitor KPIs, SLAs, and performance metrics for TPAs and insurance carriers
Lead claim reviews, stewardship meetings, and performance discussions with external partners
Provide technical expertise across complex, multi-jurisdictional claims
Analyze loss trends, claim duration, severity drivers, and cost containment opportunities
Identify systemic risks and implement corrective strategies
Design and enhance governance processes, workflows, and reporting frameworks
Drive continuous improvement initiatives that strengthen both financial and service outcomes
Promote a culture grounded in accountability, transparency, and performance

Leadership Expectations
This position carries full management-level accountability and executive visibility. While direct reports may not initially be assigned, the Manager is expected to lead through influence, establish rigorous performance expectations, and drive results across internal and external stakeholders.

The successful candidate will demonstrate executive presence, sound judgment, comfort operating in high-expectation environments, confidence in challenging partners when performance standards are not met, and the ability to translate data into actionable strategy.

Qualifications
Education
Bachelor's degree from an accredited university required
CPCU, AIC, ARM, or other advanced industry designations strongly preferred

Experience
Minimum five (5) years of progressive workers' compensation claims experience
Minimum two (2) years leading lost-time adjusters or claims teams
Demonstrated oversight of complex, multi-state workers' compensation portfolios
Experience serving as a senior technical resource or escalation authority
Proven partnership experience with insurance carriers and TPAs
Experience driving measurable program improvements preferred
Aviation or other highly regulated industry experience preferred

Core Competencies
Advanced knowledge of workers' compensation claims strategy and program administration
Strong financial acumen related to total cost of risk
Data-driven decision-making capabilities
Exceptional written and verbal communication skills
High-level stakeholder management and influence skills
Strong organizational discipline and operational rigor
Bilingual Spanish proficiency preferred

Work Environment
Mental: Strategic analysis, complex problem-solving, and sound decision-making under pressure
Physical: Primarily computer-based work with limited travel
Auditory/Visual: Verbal communication and standard visual requirements
Reasonable accommodations may be provided where appropriate.

Additional Requirements
Credit security clearance required
Must have Global Entry status or be pre-approved

Compensation details: 90000-110000 Yearly Salary

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