Customer Solutions Product Support Engineer

job summary:

We are looking for an Engineering Graduate who is interested in product and customer support.

The Customer Solutions Engineer is a customer-facing technical leader responsible for working with

new and existing customers to understand their operational and business requirements, and to lead the

successful deployment, enablement, and support of smart our metering platforms. This includes the

Storm cloud-based Head End System (HES), NEOS solutions, associated connectivity, and smart

meters.

The role partners closely with customers from early engagement through pilots and production

deployment, ensuring Storm and NEOS solutions are delivered reliably, meet customer outcomes, and

scale effectively for long-term operation.

Acting as a key link between customers and our global product, engineering, and support teams.

the Customer Solutions Engineer plays an important role in shaping product direction, improving solution

quality, and supporting our commercial growth. The role is designed to develop future Product

Managers, customer leaders, and business leaders within organization.

location: Raleigh, North Carolina

job type: Permanent

salary: $50,000 - 60,000 per year

work hours: 9am to 6pm

education: Bachelors



responsibilities:

Plan, coordinate, and manage the deployment of ATLAS, NEOS, NRTDS, and Wi-Fi solutions

within our facilities to support customer demonstrations, testing, and validation activities.

- Provide technical support to USA customers for both laboratory and on-site setup of NEOS

samples, Storm, and associated services.

- Coordinate the preparation, configuration, and distribution of product samples for customer

testing and evaluation.

- Lead and manage customer production pilots, offering end-to-end technical guidance and

resolving issues throughout field deployment.

- Enable customer access to Storm in collaboration with ANZ teams, including deployment and

integration of NRTDS and 55 solutions (e.g. Fabric, Home Assistant).

- Act as the technical lead for customer integration activities, ensuring solutions are aligned with

customer environments, requirements, and operational constraints.

- Manage Proof of Concepts (PoCs) and customer pilots, including the development of PoC plans,

progress tracking, and regular status updates.

- Lead integration and onboarding activities to ensure a smooth transition from evaluation to

production deployment.

qualifications:

Engineer Degree in Computer Science, Mechanical Engineering, Electrical Engineering or Material Science Engineering.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.