Senior Manager, Delivery

Job Overview

Snr Manager, Delivery will be reporting into the VP of Delivery based in US and into the VP of Engineering based in India. Is accountable for software Delivery, leading a multi disciplined, highly skilled and motivated team or teams and will be accountable for determining how to achieve the agreed business outcome, for iterative delivery and for optimizing their team's productivity. They will have multiple scrum masters reporting into them.

In addition to leading iterative, high-quality delivery, this role enables the effectiveness of the India engineering leadership organization by driving engineering operation, alignment, execution discipline, and follow?through on strategic priorities. The role leads multidisciplinary, highly skilled teams and is accountable for determining how agreed business outcomes are achieved while optimizing productivity, quality, and predictability.

Responsibilities

Delivery
Facilitate the team to deliver software which achieves the predetermined objectives using appropriate agile methodology and provide ongoing applications and systems support where appropriate
Tracking sprint progress and deliverables using burndown chart, measure team performance and continually improve, based on the resultant analysis
Lead conversation with the product owner and translate the 'what ' into the 'how' and to define the backlog and release plans for the current focus
Manage Quarterly Roadmap status updates
Assigned to higher level Product/Project initiatives outside of Roadmap initiatives
Ensure all products are built to their highest level of quality appropriate to the business objectives
Match the work to be done against the capacity and capability of the team
Planning and organizing demos and product/System testing
Consistently ensure that business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures, and core competencies

Engineering Operations & Execution
Act as a trusted partner and execution leader for the VP of Engineering (India)
Translate engineering strategy and leadership priorities into clear execution plans and measurable outcomes
Drive operating rhythm for the India engineering organization, including leadership reviews, planning forums, and execution check?ins
Track progress of strategic initiatives, cross?team dependencies, and organizational commitments
Surface delivery risks, execution gaps, and organizational blockers early, recommending options and actions
Enable effective communication from the VP of Engineering to engineering leaders and teams across India
Support annual planning, quarterly execution planning, and ongoing operational reviews, prepare for QBR in close collaboration with multiple stakeholders and collaboration with multiple department leaders
Partner closely with Product, Delivery, and Engineering leaders to ensure alignment on priorities and outcomes

Communication
Engage with other delivery teams and stakeholders to ensure they understand the objectives of your teams and the work being done and generate commitment goals at all levels
Ensure that the team are aware of the business reasons and value underpinning the work they do
Actively participate in the delivery manager community, share and benefit from the lessons of other teams, bring in best practice and leverage our Group capabilities
Provide status updates to stakeholders

Team
Support guide and facilitate the team to be high performing
Enable the work of the team by removing obstacles or blockers to progress constantly helping the team become more self-organizing
Scheduling and facilitating scrum events, agile ceremonies and decision-making process in absence of one
Work closely with the Product leaders to ensure the team has enough work to plan their upcoming sprints based on product priorities
You will be responsible for bringing the team on board with the product managers strategic vision behind product and making that vision a reality
Helping product manager and a development team to achieve stakeholder satisfaction
Line manage the multi-disciplinary team
o Recruitment and selection
o Headcount planning
o Performance management (behaviors, personal development)
o Managing the strengths of the team to innovate and deliver

Qualifications

Education & Experience
Bachelors or equivalent in Computer Science or Engineering preferred, Business or related field
Minimum of 10 years
Certified scrum master
PMP an asset

Skills/Abilities
Team Leadership & Performance
o Proven ability to lead, motivate, and mentor multidisciplinary teams.
o Demonstrated experience improving team performance and fostering accountability.
o Skilled at managing team dynamics across departments and boundaries.

Agile Delivery Expertise
o Strong understanding of Agile methodologies, applying just enough process to deliver value.
o Ability to deliver Minimum Viable Products (MVPs) early, avoiding large end-phase releases.
o Comfortable delivering at pace while maintaining quality.

Strategic & Operational Awareness
o Balance new feature development with ongoing system maintenance and support.
o Clear operational awareness to prioritize effectively in complex environments.

Decision-Making & Problem-Solving
o Identify key issues in complex problems and respond decisively.
o Make pragmatic decisions by weighing complexities against the need for timely action.
o Spot early warning signs and take corrective measures proactively.

Innovation & Continuous Improvement
o Encourage a culture of creativity and innovation focused on adding value.
o Ability to recommend and implement new technologies and processes.

Customer-Centric Mindset
o Exemplify positive customer service behaviors and ensure customer needs are met.

Resilience & Adaptability
o Maintain exemplary performance under challenging circumstances and inspire others to
do the same.
o Skilled at balancing multiple priorities and navigating ambiguity.

Ability to anticipate leadership needs, synthesize information across multiple inputs, and
proactively prepare context, insights, and recommendations to support effective executive
decision?making.

Strong organizational and prioritization skills to manage competing engineering operation
initiatives, track follow?through on commitments, and ensure alignment between leadership
intent and execution outcomes.