Job: Genesys Cloud Engineer
Location: Remote
Job Specific Duties/Responsibilities:
-Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
-Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
-Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
-Accountable for the Contact Center implementation and support during all stages of the project life cycle
-Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
-Ability to work unscheduled hours in case of emergency work/outages
-Follow department implementation standards and Change control processes
-Analyze existing and new voice and data networks (as needed) and recommend solutions
-Create/modify artifacts and deliverables, including the change management process
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required.
Job Specific Education/Requirements:
-Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience. Equivalent combination of education and experience considered in lieu of degree
-Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
-Ability to develop and execute a strategic technology vision that aligns with and supports business goals
-Strong leadership skills with experience managing and mentoring senior technical teams.
-Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
-Call flow development experience in Genesys Architect tool
-Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
-Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods
-Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion
Preferred Skills and Qualifications:
Knowledge on Amazon Web Services (AWS), certifications for Genesys, Cisco, Microsoft, Cloud and VMware & background with State & Federal Government work
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