Job Title: Salesforce Business Analyst
Industry: Higher Education
Location: Boston, MA (2x a week onsite) – 300 Mass Ave, Boston, MA 1st floor
Duration: 3 Month Contract – W2
Interview: 2 interviews (Team’s video)
The top three technical or soft skills that would prompt you to request an interview
- Salesforce Administrator Certification
- Strong team player mindset
- Proven ability to collaborate effectively with customers and stakeholders
- Self-starter attitude (essential for a short-term role)
- Demonstrated leadership skills
Tools
Jira
Servicenow
Microsoft outlook
Team’s
How many years of experience?
5 years (BA)
2 years (salesforce)
Required Qualifications
Bachelor’s degree in business administration, Information Systems, Computer Science, or related field
3+ years of Business Analyst experience, preferably with Salesforce implementations, and 2+ years hands-on Salesforce platform experience
Strong understanding of Salesforce data model, security model, platform capabilities, and proficiency creating reports and dashboards
Experience working in Agile/Scrum environments and familiarity with SDLC methodologies
Proficiency with requirements management tools (Jira, Azure DevOps) and knowledge of data analysis and integration concepts
Excellent analytical, problem-solving, and communication skills with ability to translate technical concepts for non-technical audiences
Demonstrated ability to manage multiple priorities, facilitate stakeholder sessions, and work independently or as part of a team
Strong attention to detail with self-motivated approach to continuous learning
Preferred Qualifications
Salesforce Administrator Certification (ADM-201)(must)
Salesforce Business Analyst Certification
Experience in higher education environment
Experience with Salesforce Lightning Experience
Knowledge of Salesforce DevOps and release management processes
Core Responsibilities
Gather and document business requirements through stakeholder interviews, workshops, and process analysis, breaking down complex problems to identify root causes
Create functional specifications, user stories, and acceptance criteria with attention to accuracy and completeness
Collaborate effectively with cross-functional teams including developers, administrators, and business stakeholders to design solutions leveraging standard Salesforce functionality
Develop test plans, conduct user acceptance testing, and validate solutions meet business requirements and user needs
Serve as liaison between business stakeholders and technical teams across multiple organizational units, managing expectations and building strong relationships
Create training materials and provide end-user support with customer-focused approach during solution implementation
Participate in Agile ceremonies and support project planning, demonstrating adaptability in fast-paced environment with changing priorities
Configure declarative Salesforce features, support data migration initiatives, and stay current with Salesforce releases and best practices
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