ServiceNow CSDM SME - 100% Remote - W2 Only

Role: ServiceNow CSDM SME

Locations: 100% Remote

Duration: 12+ Months Contract

W2 Only

Must Have:

• ServiceNow
• CSDM experience
• ITOM, ITBM, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal

Job Description:

• Involve in development and implementation of various ServiceNow ITSM modules which included Incident Management, problem management, configuration management, change Management, CMDB, Knowledge Management and other ITSM applications.
• Implement overall team management as a client facing person to ensure that requirements gathering, development, testing and PROD migrations succeeded in time and with expected outcome.
• Coordinate with other ITSM process owners to ensure proper ITOM integrations, knowledge with network routing and troubleshooting.
• Build transform maps to import external data sources and maintaining integrations, ServiceNow Automations and building custom Orchestration (Workflow) activities.
• Develop with the ITOM, ITBM, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal designer modules.
• Maintain discovery health (trouble shooting discovery issues with known and unknown IPs and any network devices), work with Service Mapping and integrations which include MID server builds.
• Implement ServiceNow modules, Work on the ServiceNow core platform modules and applications.
• Build workflows for newly created Catalog items. Install Mid Server and Configure discovery application for help in integrations (using REST, SOAP).
• Involvement in ServiceNow Upgrades and Cloning, Involve in Asset life cycle management and designs relating software and hardware asset management, Configure CMDB.
• Responsible for Complete routine system administration and requirements enhancement including, group and user changes, Catalog item revisions, reporting requests, problem solving / vendor escalation and menu changes.