Job Title: Senior ServiceNow Developer (9+ Years Experience)
Location: Multi-Location (USA) – New York, NY | Dallas, TX | San Jose, CA | Chicago, IL |
Job Type: Full-Time
Position Overview
We are seeking a highly experienced Senior ServiceNow Developer with 9+ years of overall IT experience to architect, design, build, and optimize enterprise-scale solutions on the ServiceNow platform.
In this role, you will act as a platform authority, driving end-to-end implementation across complex modules, leading platform upgrades, and creating robust integrations with third-party systems. You will work closely with cross-functional business partners, enterprise architects, and engineering teams to transform business needs into high-performing, upgrade-safe ServiceNow applications.
Key Responsibilities
Platform Architecture & Development: Design, configure, and customize complex workflows, scoped applications, Business Rules, Client Scripts, Script Includes, Flow Designer, and UI Policies following platform best practices.
Integrations: Architect and maintain secure, scalable integrations between ServiceNow and external systems (e.g., Jira, Azure DevOps, Workday, Salesforce, Splunk) using REST/SOAP APIs, IntegrationHub, MID Servers, and Webhooks.
Core Modules Management: Lead implementation, enhancements, and configuration across key modules such as ITSM, ITOM (Discovery, Service Mapping, CMDB), ITAM, CSM, SecOps, or HRSD.
Upgrades & Governance: Drive platform performance tuning, instance health management, and seamless family upgrades with minimal customization technical debt.
CMDB Ownership: Oversee CMDB health, data modeling, discovery schedules, and reconciliation rules to ensure high-fidelity asset data across the enterprise.
Technical Leadership & Mentorship: Provide technical guidance, perform thorough code reviews, and establish coding standards for junior and mid-level developers.
Required Qualifications & Experience
Work Experience: 9+ years of hands-on experience in software development, with 6+ years dedicated strictly to ServiceNow development and architecture.
Technical Proficiency:
Expert-level command of JavaScript (ES5/ES6), HTML, CSS, Angular (for Service Portal), and Glide APIs (GlideRecord, GlideSystem, GlideAjax).
Proven experience with Service Catalog design, Catalog Client Scripts, and complex flow orchestration.
In-depth understanding of ServiceNow security models, ACLs, and domain separation.
Integration Expertise: Demonstrated track record building custom REST/SOAP integrations, handling authentication protocols (OAuth 2.0, SAML, Mutual TLS).
Process & Methodology: Strong foundation in ITIL processes (ITIL v3 or v4) and experience working within Agile/Scrum or SAFe delivery models.
Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
Preferred Certifications & Qualifications
ServiceNow Certifications:
ServiceNow Certified Application Developer (CAD) – Highly Preferred
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) in ITSM, ITOM, or CSM
Methodology: ITIL v4 Foundation or Managing Professional Certification.
Additional Tech: Experience with automated testing frameworks (ATF), DevOps/CI-CD pipelines for ServiceNow deployment, or cloud platforms (AWS, Azure).
Location & Work Schedule
Primary USA Hubs: New York, NY | Dallas, TX | San Jose, CA | Chicago, IL
Work Arrangement: Open to Hybrid (2–3 days in-office) at primary locations or 100% Remote for qualified candidates based anywhere within the contiguous United States.
Work Authorization: Must be legally authorized to work in the United States.
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