Salesforce Solution Consultant

Role Summary: Lead cross-functional CRM strategy, architecture governance, innovation initiatives, and execution oversight across Commercial Delivery Solutions.

Key Responsibilities:

• Drive enterprise CRM strategy, innovation roadmap, and architectural governance across multiple business workstreams.
• Partner with Abbott leadership to define technology direction, standards, best practices, and modernization initiatives.
• Lead cross-functional teams spanning Salesforce, AI, Mobile, Data, and Integration domains.
• Identify opportunities for process optimization, automation, and next-generation customer engagement capabilities.
• Provide technical leadership, risk management, stakeholder alignment, and executive-level communications.
• Own delivery oversight and ensure the successful execution of strategic initiatives aligned with business objectives.

Required Qualifications:

12 to 15 years' experience,

• 5+ years of experience in Salesforce Org Strategy & roadmap
• Multi-org Salesforce strategy
• Org rationalization and consolidation
• Platform governance and decision frameworks
• Data governance and stewardship
• Release and environment management
• Demand intake and prioritization processes
• Architecture Review Board (ARB) setup
• Salesforce CoE establishment and operating cadence
• Executive KPI and value realization reporting

Industry: Pharma, Med Devices

Certification: CTA, Application Architect, System Architect preferred