Claude Gen AI Support Specialist

Job Description:

Required Qualifications
Anthropic Academy training
• Anthropic Academy training — must be current and verifiable at commencement of engagement.

Experience
• Demonstrated hands-on experience working with Anthropic Claude (Claude.ai, Claude API, or Claude Code) in a professional setting.
• Proven background in IT support, managed services, or technology enablement, with experience handling escalated technical queries.
• Experience using Atlassian Jira for ticket management, workflow configuration, and escalation handling.
• Track record of developing or contributing to knowledge base content, technical documentation, or internal wikis.
• Prior experience mentoring or coaching end users on technology tools in a support or training capacity.

Technical Skills
• Deep, practical knowledge of Claude model capabilities, context window management, system prompts, and API usage patterns.
• Strong prompt engineering skills, with the ability to construct, evaluate, and optimise prompts for diverse business scenarios.
• Familiarity with Anthropic''s product ecosystem — including Claude.ai (Pro/Team/Enterprise), Claude API, and Claude Code.
• Understanding of responsible AI usage principles and Anthropic''s Acceptable Use Policy.
• Proficiency with Atlassian Jira; experience with Confluence or similar documentation platforms is advantageous.

Soft Skills
• Excellent written and verbal communication skills; able to translate complex AI concepts into clear, accessible guidance.
• Strong stakeholder management and relationship-building skills, working across technical and non-technical audiences.
• Analytical and structured approach to problem-solving; comfortable working in ambiguous or fast-evolving environments.
• Self-motivated, proactive, and capable of working autonomously while remaining a collaborative team member.