Desktop Support Technician

Phoenix, AZ, US • Posted 8 hours ago • Updated 8 hours ago

Contract Corp To Corp

Contract W2

On-site

Depends on Experience

Fitment

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Job Details

Skills

Acceptance Testing
Application Support
Asset Management
Audiovisual
Backup
Break/Fix
Communication
Computer Hardware
Customer Support

Summary

We are looking for Desktop Support Technician for our client in Phoenix, AZ

Job Title: Desktop Support Technician

Job Location: Phoenix, AZ

Job Type: Contract

Job Description:

Perform technical diagnosis and repair of defective hardware, including break-fix support, advice, and assistance for end-user digital assets.
Correct problems associated with device failure or maintenance.
Diagnose and resolve issues related to operating systems, applications, and network connectivity.
Update asset inventories when equipment or software changes occur.
Educate users on self-help opportunities to resolve issues independently when applicable.
Provide refresh support as per established schedules and proactive management tools until devices are direct shipped to end users.
Coordinate and execute device and peripheral repair or replacement when remote support is unable to resolve issues, including software installation, data reloading, configuration, testing, and user acceptance.
Perform and coordinate data harvesting for e-litigation proceedings according to client policy.
Set up security, file access, and other administrative procedures.
Support device lifecycle activities by securely storing devices containing client data and wiping user data from returned devices after confirmation.
Coordinate receipt of computing equipment and parts for the site.
Perform on-site tape management and interact with off-site storage providers to ensure timely backup transfers.
Maintain a clean and organized work environment, including stockroom and desk areas, with special attention to IDF, MDF, and ITC areas.
Ensure maintenance of standards in IDF and MDF areas.
Provide onboarding support at client sites.
Manage onsite toner supplies and replace toner cartridges for Ricoh devices.
Ensure adequate toner stock levels to meet operational requirements.
Provide Smart Hands support to guide or assist remote technicians during maintenance or troubleshooting activities, including physical assistance, access facilitation, and communication support.
Provide Level 2 support for meeting room and audio-visual services when third-party vendors are unavailable.

Requirement/Must Have:

Strong troubleshooting skills for hardware, operating systems, applications, and network connectivity.
Experience with asset management and inventory updates.
Experience supporting device lifecycle and data security procedures.
Ability to provide Smart Hands support and coordinate with remote teams.
Experience supporting meeting room and audio-visual technologies.

Skills:

Hardware break-fix and repair.
Operating system and application support.
Network connectivity troubleshooting.
Asset and inventory management.
Data handling and security compliance.
Customer support and communication skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: AZ_DUST_0223
Posted 8 hours ago

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Desktop Support Technician

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Job Details

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Summary

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