Prinicipal Quality and Speech Analytics Analyst with CallMiner Exp

Main duties: Perform linguistic analyses on large datasets.Perform linguistic error analysis of AI model outputs, determining what the most frequent and severe error categories are.Write and revise guidelines for human annotation and other AI projects, including but not limited to translation tasks.Conduct typological and sociolinguistic research on a large number of languages, highlighting their similarities and differences.Perform linguistic analyses for Responsible AI (toxic language, hate sp

Title: Manager Business Analyst, Quality Rubric & Evaluation Design Location: Remote Position Summary We are seeking an experienced Business Analyst Manager to support an AI-enabled transformation initiative within Financial Services. This role will translate complex, judgment-based Internal Audit and Quality Assurance processes into structured, testable requirements and evaluation criteria that engineering teams can build against. The ideal candidate combines strong Business Analysis exper

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms, a

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms. O