Open and manage cases for all fraud and suspicious activity reported by bank employees, customers or other persons in CFIS case management system.
Prepare Suspicious Activity Referrals in compliance with applicable regulations.
Collaborate with members of CFIS to assist with the successful completion of various fraud related tasks.
Review surveillance systems and extracts photos for use by bank and/or law enforcement personnel.
Maintain proficiency with numerous Bank records and systems.
Use records of outside agencies to facilitate investigations including credit bureau records, police and court records.
Review internal reports and documentation to detect suspicious activity or transactions.
Collaborate with AML/BSA, Auditing, Human Resources, Legal, Risk Management and other Departments.
Conduct interviews of employees and other witnesses.
Attend criminal and civil court proceedings as necessary to complete the prosecution of cases.
Counsel employees and customers in connection with fraud, identity theft, and related security matters.
Conduct fraud related training.
Interact with collection agencies and attorneys.
Act as a liaison between the bank and all branches of law enforcement, bank peer groups and community organizations.
Prepare Security Alerts and Advisories.
Participate in a rotating on-call schedule for incident response.
Perform duties related to incident response after hours and on weekends.
Submit recommendations to the Director of CFIS on various fraud-related topics resulting in the implementation of enhanced Security Procedures.

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