Genesis10 is currently seeking a Senior Project Manager for a hybrid position (3 days a week onsite) with a Global Financial Institution located in Charlotte, NC or West Des Moines, IA. This is a 12+ month contract opportunity. This role is an opportunity to be part of one of the bank's top three strategic initiatives-a multi-year Contact Center Modernization program transforming how millions of customers interact with the organization. We are looking for a seasoned Senior Project Manager to drive wave-based migrations of contact center operations to a modern cloud platform. This role sits at the center of a highly visible transformation, partnering with executive leadership, technology teams, and contact center operations.
Responsibilities: - Lead end-to-end delivery of large-scale migration waves impacting customer-facing operations
- Consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across Project Management
- Influence executive stakeholders and shape enterprise priorities
- Coordinate across a team of project managers in a complex, high-impact environment
- Drive cloud transformation across IVR, agent workflows, and workforce management systems
- Collaborate with business unit leaders and contact center partners to ensure successful migration and adoption
- Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases
- Drive change management and delivery strategies tailored to contact center operations and cloud platform transitions
- Oversee integration of technologies such as IVR systems and agent scheduling tools
Requirements: - 7+ years of Project Management experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education
- Extensive experience in project management, change delivery, and change management within the financial services industry
- Strong understanding of contact center operations and consumer banking
- Proven ability to manage projects using both Waterfall and Agile methodologies
- Ability to work in a fast-paced, high-stakes environment with shifting priorities
Desired skills: - Experience with cloud platform migrations, especially involving customer service agents
- Familiarity with technology integrations impacting agent performance and scheduling
- Experience with Monday.com or similar project management tools
- Understanding of cloud technologies and their impact on contact center functionality
Pay range: $58.75 - $66.75 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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