Desk Side Support Specialist (Level 2–3)

Oklahoma City, OK
Onsite
Long-term contract

Desk Side Support Specialist (Level 2 to 3)

Let’s be very clear up front.

You must have hands on Cisco Meraki experience. If you don’t, this is not the right fit.

iSphere is partnering with an oil and gas client that needs a true boots-on-the-ground IT pro. Someone who doesn’t panic when things break. Someone who can walk into a field site or rig, figure it out, and fix it without hand holding.

This is not a “sit behind the help desk” role.

Some days you’re in the office supporting users face to face. Other days you’re out in the field, climbing ladders, running cable, swapping gear, and being the only IT person on site. You’ve got to be comfortable with both.

If you like independence, solving real problems, and working where the action actually happens, you’ll probably love this job.

You’ll handle everything from desk side support to networking issues, routers, switches, wireless, and especially Meraki environments. You’ll be trusted to make decisions, keep people productive, and represent IT like a pro wherever you are.

What you’ll be doing

You’ll support users in person, remotely, and by phone, troubleshooting everything from laptops and printers to network gear and connectivity issues. You’ll install and maintain hardware, configure routers and switches, and keep wireless networks running smoothly.

You’ll travel to remote oil field sites and rigs where you may be the only technical resource on site. That means being self sufficient, calm under pressure, and able to think through problems without a playbook.

You’ll also document your work clearly, partner with central IT teams, and jump into an on call rotation when needed.

It’s hands on. It’s real world. It’s not a ticket factory.

What you must bring

• Strong hands on experience with Cisco Meraki
• Level 2 to Level 3 desk side or field support experience
• Solid networking knowledge with routers, switches, and wireless
• Windows and Microsoft 365 support experience
• Comfortable working independently in remote locations
• Willingness to travel around Oklahoma and occasionally beyond
• Ability to handle physical tasks like climbing ladders and running cable

Nice to have

• Oil and gas or industrial field IT experience
• A+, Network+, Cisco, or Microsoft certifications

This team values people who show up, figure things out, and take ownership. No drama. No waiting around. Just good technical people solving problems and helping the business move.