Apply Now

ITIL Certified Desktop support

White Plains, NY, US • Posted 2 hours ago • Updated 2 hours ago

Contract W2

On-site

$22 - $26/hr

Fitment

Dice Job Match Score™

✨ Finding the perfect fit...

Job Details

Skills

ITIL
Microsoft Windows
Microsoft SCCM
ServiceNow
Service Desk
Active Directory

Summary

Skills
Foundational understanding of ITIL-based ITSM concepts.
Experience with ITSM tools (ServiceNow, Remedy, Footprints, etc.).
Working knowledge of Windows and/or macOS operating systems.
Familiarity with Microsoft 365 (Teams, SharePoint Online, OneDrive, Outlook).
Strong troubleshooting and problem-solving skills with attention to detail.
Ability to multitask, manage workloads, and prioritize effectively.
Excellent communication, customer service, and teamwork skills.

Education & Certifications
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
1 5 years of experience in desktop support, service desk, or IT support environment.
Experience supporting end-user hardware, software, and enterprise applications preferred.
ITIL Foundation certification is preferred or required depending on department standards.
Exposure to Active Directory, MFA tools, remote support utilities, and endpoint management platforms (e.g., Intune, SCCM).
Experience supporting enterprise environments and collaborating with multiple IT teams.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10186340
Position Id: 8960937
Posted 2 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support Analyst (ITSM / ITIL)

White Plains, New York

•

Today

Our client - a major utility firm based out of Westchester County, NY - has an immediate need for Desktop Support Analyst. The particulars of the position are as follows. Project Overview: The Desktop Support Analyst provides hands-on technical support to end users across the organization, ensuring timely resolution of incidents and service requests. The role focuses on delivering high quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability

Contract, Third Party

DOE

Desktop Support Engineer

Tarrytown, New York

•

Today

Role: Desktop Support Engineer Location: Work Address: 777 Old Saw Mill Rd Tarrytown, NY 10591 Duration: 12+ months with possible extension Summary: As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the ty

Easy Apply

Contract

Depends on Experience

Field Engineer 3/IT Support Technician - W2 Only

Tarrytown, New York

•

6d ago

Position: Field Engineer 3/IT Support Technician W2 Only Location: Tarrytown, NY Shift Hours: 10am to 7pm Non-Driving Role Required Skills: Experience with Windows 7.Experience with Lenovo Hardware.Experience with Apple.Experience with Troubleshooting.Experience with Software Installs.Experience with Networking. Job Description: As a Field Engineer, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited

Easy Apply

Contract

$20 - $25

Service Desk Technician

Stamford, Connecticut

•

Today

Description: Onsite in Stamford, CT Our client seeks a Service Desk professional to support a live studio environment in Stamford while providing remote assistance to a New York City headquarters. The role requires first level technical support across macOS devices, conference rooms, AV, and basic network issues. The position includes onsite studio coverage, event support, and ticket management with escalation when appropriate. Due to client requirements, applicants must be willing and able t

Contract

Search all similar jobs