IT Support Specialist

***NO 3RD PARTY***

Key Responsibilities:

• Executive IT Support: Supporting executives with audio/video equipment in their board rooms (client has a mix of Teams, Crestron, and Logitech)
• Infrastructure & Hardware: Perform racking, stacking, and cable management in network racks based on server team specifications
• Networking & Configuration: Configure and maintain network devices (switches, firewalls), experience with Palo Alto firewalls on the OT side is necessary
• Systems Administration: Manage Windows servers, including imaging, patching, and troubleshooting
• User Support & AD: Perform Tier 2 desktop/network troubleshooting and Active Directory tasks (password resets, group policies)
• MDM Management: Manage mobile devices and workstations via Microsoft Intune, with potential transition to JAMF

Must have:

• 2+ years of Tier 2 Executive IT support experience
• Networking Knowledge (Strong routing/switching experience - Fortinet preferred, Cisco is ok)
• Hardware Knowledge (Racking/stacking, cabling, and server maintenance)
• OS/Systems (Windows OS)
• MDM Management
• Active Directory (AD) user/group management

Nice to Have:

• Dell or Surface Pro laptops
• Intune or JAMF
• iOS