Epic Application Analyst

General Notes

The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications. This role collaborates with clinical and operational teams to analyze workflows, design system solutions, and ensure the efficient functioning of the applications. The position reports to the Manager of Enterprise Clinical Applications & Informatics and works closely with other IT professionals, clinical staff, and external vendors. Peer roles include other application analysts, data analysts, and IT support specialists.

Responsibilities

Application Implementation and Support

• Analyzes clinical, business, and technical processes to develop system solutions.
• Manages system upgrades and projects.
• Provides technical/application assistance to clients and IT staff.

Workflow Analysis and Optimization

• Conducts workflow analysis to identify areas for improvement.
• Designs and implements application solutions to meet department needs.
• Collaborates with departments to prioritize development initiatives.

System Maintenance and Troubleshooting

• Maintains and supports installed application software.
• Performs debugging, testing, and installation of software modules.
• Ensures system changes follow change management procedures.

Documentation and Training

• Creates and maintains documentation for all assigned applications.
• Develops, plans, and executes testing for supported applications.
• Works with IT educators to update training plans and documentation.

Customer and Vendor Liaison

• Serves as a liaison between the IT Department, vendors, and clients.
• Participates in support for systems both daily and during implementations.
• Provides project management support as required.

Marginal or Periodic Functions:

Mentorship and Supervision

• Serves as a mentor to junior analysts and supervises work efforts as directed by the manager.

On-Call Support

• Participates in an on-call rotation schedule, providing 24x7 client support as necessary.

Travel

• Occasional travel to other offices for user needs, training classes, implementations, and conferences.

Knowledge/Skills/Abilities:

Technical Expertise

• Analyzes and modifies software applications.
• Debugs complex issues, designs robust solutions, ensures system integrity.

Project Management

• Manages system upgrades and large projects.
• Develops timelines, coordinates resources, meets deadlines.

Workflow Analysis

• Conducts workflow analysis and recommends solutions.
• Identifies inefficiencies, collaborates with stakeholders, implements improvements.

Communication

• Serves as a liaison between IT, vendors, and clients.
• Facilitates meetings, provides clear updates, resolves conflicts.

Documentation

• Creates and maintains comprehensive documentation.
• Writes clear instructions, updates manuals, ensures accessibility.

Required Qualifications

• Requires a Bachelor\'s Degree in Computer Science, Information Technology, or a related field with at least 2 year(s) of experience in application support or IT.

Preferred Qualifications

• Master\'s Degree in Computer Science, Information Technology, or a related field with at least 4 year(s) of experience in healthcare IT or Epic systems.

Licenses, Registrations or Certifications:

Required

• Epic certification in relevant modules.

Preferred

• Additional IT certifications such as PMP or ITIL.

Salary Range

$79,316 + depending on qualifications

Working Conditions

• Standard office equipment
• Repetitive use of a keyboard
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.