Job Summary:frontline technical support and guidance in planning, implementation and ongoing operations of LANs and WANs, and implementation of end user computing applications and devices for Kaiser Medical groups and business partners and employees. In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk . For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees: 1) Incident tickets: all secondary break/fix requests for electronic desktop equipment and 2) Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.) Each level includes the skills and duties from the previous level.
Essential Responsibilities:- Entry level position performing standard routine and often repetitive work under supervision of other staff.
Basic Qualifications: Experience
- Minimum one (1) year desktop related experience within the last 2 years, providing routine end user support ina commercial entity.
Education
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Additional Requirements:- Microsofts MCP and/or A+ preferred.
- Knowledge of the Microsoft Windows environment; and familiarity with an PC environment. Excellent customer service skills.
Preferred Qualifications: - Knowledge of computer hardware/software repair and formal training in the computer or electronics industry.
- Associates degree in related field.
Primary Location: California,Fresno,Fresno Central Utility Plant - Grapevine
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 04:30 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: Q01|SEIU|United Healthcare Workers West
Job Level: Entry Level
Department: KPIT ADMIN - CTO CES ECS NCAL1 - 9601
Pay Range: $40.11 - $47.72 / hour
Travel: Yes, 20 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
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