Help Desk Analyst

his is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful. PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn t have p

One of our clients is looking for the position of in Help Desk based on following skills: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. This requisition has an hour-long in-person interview. Client would prefer candidates local to the Harrisburg, PA Area. The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks from the date of acceptance. This team teleworks on every Friday. This position is 100% onsite Th

## Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication skills, excellent customer service experience, and basic IT support knowledge. The position will focus on answering support calls, assisting users with password resets, application support, basic troubleshooting, and creating/escalating support tickets as needed. This is a 100% onsite position locate

The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. Investigates and resolves computer software and hardware problems of users. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic pro