Senior Mainframe Production Support Lead
Contract W2
Remote
$45 - $60/hr
NTT DATA Americas, Inc
Fitment
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- MAINFRAME PRODUCTION SUPPORT
- PRODUCTION SUPPORT LEAD
- MAINFRAME SUPPORT
- PRODUCTION SUPPORT
- COBOL
- CICS
- JCL
- VSAM
- ASSEMBLER
- EASYTRIEVE
- Z/VSE
- ZVSE
- Z/O
- ZOS
- BATCH
- BATCH CYCLES
- ABEND
- JOB RESTART
- RERUN
- SERVICENOW
- SERVICE NOW
- SNOW
- ITIL
- LIFE INSURANCE
Summary
Company Overview:
Req ID: 363829
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA''s Client is currently seeking a Software Development Specialist Advisor to join their team in McKinney, Texas (US-TX), United States (US).
Job Description:
Mainframe AIL production support
The Senior Mainframe Production Support Lead is responsible for ensuring 24x7 stability, availability, and operational excellence of Life Insurance applications, running on a z/VSE mainframe platform. This role provides L2/L3 production support, leads incident triage and resolution, ensures SLA compliance, and supports critical batch and online insurance processes in a highly regulated, SLA‐driven environment.
Key Responsibilities
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you''d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Req ID: 363829
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA''s Client is currently seeking a Software Development Specialist Advisor to join their team in McKinney, Texas (US-TX), United States (US).
Job Description:
Mainframe AIL production support
The Senior Mainframe Production Support Lead is responsible for ensuring 24x7 stability, availability, and operational excellence of Life Insurance applications, running on a z/VSE mainframe platform. This role provides L2/L3 production support, leads incident triage and resolution, ensures SLA compliance, and supports critical batch and online insurance processes in a highly regulated, SLA‐driven environment.
Key Responsibilities
- Production Support & Operations
- Provide L2/L3 production support for AIL mainframe insurance applications.
- Monitor and ensure successful completion of daily, weekly, and monthly batch cycles.
- Support batch cycle execution, including job monitoring, restarts, reruns, and data corrections.
- Perform abend analysis, issue resolution, and production recovery activities.
- Ensure end‐to‐end data flow, coordinating with upstream and downstream systems to confirm timely receipt and processing of production files.
- Incident, Problem & Change Management
- Perform incident triage, prioritization, and assignment for production issues.
- Conduct in‐depth incident analysis, troubleshooting, and resolution.
- Apply temporary or tactical fixes where required (without code changes) to restore service.
- Identify root causes and propose permanent fixes, coordinating with Application Build teams for code remediation.
- Manage incidents, problems, and changes using ServiceNow and Jira.
- Participate in change, release, and deployment activities, including post‐implementation validation and production readiness checks.
- Technical Analysis & SME Support
- Assembler
- Easytrieve
- COBOL
- CICS
- JCL
- VSAM
- Act as an Application SME, supporting L2.5 and Production Assurance teams with deep application and data knowledge.
- Work closely with Application Build teams, Production Assurance, Infrastructure/System Programmers, vendors, and business stakeholders.
- Documentation & Continuous Improvement
- Maintain and enhance runbooks, SOPs, operational procedures, and knowledge articles.
- Identify opportunities for operational improvements, standardization, and risk reduction.
- Support audit, compliance, and operational reporting requirements.
- On‐Call & Production Coverage
- Participate in 24x7 on‐call rotation supporting P1/P2 production incidents.
- Provide after‐hours, weekend, and holiday support for critical batch processing and business events.
- Ensure rapid response, effective communication, and timely resolution during business‐critical outages.
- SLA & ITIL Management
- Ensure adherence to SLA targets for incident response and resolution.
- Track and manage incident aging, backlog trends, repeat issues, and RCA action items.
- Apply ITIL best practices across Incident, Problem, Change, and Release Management.
- Support SLA reporting, audits, and compliance activities.
- 10+ years of experience providing L2/L3 mainframe production support for mission‐critical applications in a 24x7, SLA‐driven environment.
- Strong hands‐on experience supporting mainframe technologies, including:
- z/VSE and z/OS
- Assembler
- Easytrieve
- COBOL
- CICS
- JCL
- VSAM
- Proven expertise in batch operations support, including job monitoring, restarts, reruns, abend resolution, and data corrections.
- Experience using ITSM tools such as ServiceNow and Jira, with strong knowledge of ITIL‐based Incident, Problem, Change, and Release Management processes.
- Life Insurance domain experience strongly preferred, particularly supporting Acquisition and Policy Administration systems.
- Demonstrated ability to perform deep technical troubleshooting, root cause analysis, and production recovery.
- Proven experience working under pressure during P1/P2 incidents, meeting strict SLA response and resolution targets.
- Strong communication and stakeholder coordination skills, including interaction with business users, vendors, infrastructure, and application teams.
- Strong ownership mindset with a focus on system stability, reliability, and business continuity.
- Demonstrated leadership capability to guide cross‐functional teams during high‐severity production incidents.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you''d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: CUEDATA
- Position Id: 26-00620
- Posted 10 hours ago
Company Info
NTT DATA Services is a leading IT services provider and global innovation partner with 300,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $108 billion in annual revenues and partner to 80% of the Fortune 100.
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