Voice Data Engineer II

job summary:

The Voice/Data Engineer II serves as the primary Point of Contact (POC) for the SCADA network infrastructure while providing critical "flex" support for the Enterprise Core network. This role is a hybrid of UC engineering and data networking, requiring the ability to pivot from troubleshooting a choppy VoIP call to assisting with complex routing issues on Cisco devices. You will be an administrator for the OpManager Plus suite, responsible not just for monitoring, but for the configuration and optimization of the toolset to ensure the visibility of 190+ critical assets. Required Skills - Experience: 5+ years in a hybrid Voice/Data environment. Education: Bachelor's degree in a technical field or equivalent military/work experience. Certifications: CCNA (Required) Soft Skills: Ability to act as a "Lead" POC for one segment while working as a collaborative "Flex" resource for another.

location: Dallas, Texas

job type: Solutions

salary: $55 - 60 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

The Voice/Data Engineer II serves as the primary Point of Contact (POC) for the SCADA network infrastructure while providing critical "flex" support for the Enterprise Core network. This role is a hybrid of UC engineering and data networking, requiring the ability to pivot from troubleshooting a choppy VoIP call to assisting with complex routing issues on Cisco devices.

You will be an administrator for the OpManager Plus suite, responsible not just for monitoring, but for the configuration and optimization of the toolset to ensure the visibility of 190+ critical assets.

Key Responsibilities

1. SCADA Network POC & Monitoring (Primary)

Network Lead: Act as the subject matter expert for the SCADA infrastructure, ensuring high availability for all Nexus switches, routers, and UCS chassis.

OpManager Power User: Lead the configuration, dashboarding, and threshold-tuning within OpManager Plus. This includes setting up new IP SLA links, deploying DPI agents, and configuring WMI/SNMP monitors for ESX hosts.

Server & Virtualization Health: Monitor and maintain the availability of IPT Servers, Backup Servers, and Access Control Servers hosted on VMware ESXi.

2. Core Network Flex Support

Data Engineer Collaboration: Assist the Core Data Engineering team with high-level troubleshooting and configuration of the Enterprise Core (Layers 2 and 3).

Infrastructure Scaling: Support the rollout of new Nexus core configurations, VLAN management, and routing protocol updates (OSPF/BGP) as needed.

Load Balancing: Assist in the management and health monitoring of F5 Load Balancers to ensure traffic is distributed efficiently across the core.

3. Voice & IPT Quality Engineering

VoIP Performance: Manage IP SLA links to ensure the SCADA network maintains "toll-quality" voice metrics (MOS, Jitter, Latency).

IPT Maintenance: Handle all MACD (Moves, Adds, Changes, Deletions) for the IP Telephony environment and maintain the Voice Gateway Routers.

Deep Packet Analysis: Utilize DPI and NetFlow to perform root-cause analysis on real-time traffic interference, ensuring SCADA control signals are never delayed by voice or data bursts.

Job Requirements -

Hardware & Software Expertise:

Network Core: Advanced knowledge of Cisco Nexus (9k/7k/5k), other cisco routers/switches and F5 Load Balancers.

Compute: Cisco UCS Chassis and VMware ESX host management.

Voice: Cisco Voice Gateways (CUBE/SRST) and IPT server clusters.

Monitoring Tooling: Direct experience configuring OpManager Plus (ManageEngine) is highly preferred.

Protocols & Skills:

Routing/Switching: Deep understanding of VLANs, Trunking, Spanning Tree, OSPF, and BGP.

Voice Protocols: SIP, RTP, and H.323.

Infrastructure Management: Proficiency in SNMP v2/v3, WMI, and NetFlow analysis.

Desired Skills & Experience -

CCNP (Enterprise or Collaboration) is highly preferred

qualifications:

Hardware & Software Expertise:

Network Core: Advanced knowledge of Cisco Nexus (9k/7k/5k), other cisco routers/switches and F5 Load Balancers.

Compute: Cisco UCS Chassis and VMware ESX host management.

Voice: Cisco Voice Gateways (CUBE/SRST) and IPT server clusters.

Monitoring Tooling: Direct experience configuring OpManager Plus (ManageEngine) is highly preferred.

Protocols & Skills:

Routing/Switching: Deep understanding of VLANs, Trunking, Spanning Tree, OSPF, and BGP.

Voice Protocols: SIP, RTP, and H.323.

Infrastructure Management: Proficiency in SNMP v2/v3, WMI, and NetFlow analysis.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.