Position --ServiceNow Technical Architect SPM
Location US Remote
Contract
Rate $62 per hour on c2c or $50 per hour on w2
Visa:
JD
Job Title
ServiceNow Technical Architect SPM
Experience
- 10+ years of overall IT experience.
- 7+ years of hands-on ServiceNow experience.
- 3+ years in a Technical Architect or Lead Architect role.
- Proven experience implementing SPM in large or mid-scale enterprises.
- Experience working at US customer locations or in customer-facing roles.
- Experience in regulated industries (Finance, Healthcare, Government, Telecom)
- Experience managing global delivery teams
Certifications (Preferred / Required)
- ServiceNow Certified Technical Architect (CTA) Preferred
- ServiceNow SPM / PPM Implementation Specialist Strongly Preferred
- ServiceNow Certified System Administrator (CSA) Required
- ServiceNow Certified Application Developer (CAD) Required
- ITIL certification Preferred
Job Summary
We are seeking an experienced ServiceNow Technical Architect to lead the design, architecture, and implementation of enterprise-scale ServiceNow solutions, with a strong focus on Strategic Portfolio Management (SPM).
This role requires deep technical expertise, customer-facing leadership, and people-management skills to guide a cross-functional ServiceNow team, define the platform roadmap, and ensure high-quality delivery aligned with business objectives.
The ideal candidate will act as the primary technical authority for ServiceNow at the customer location, owning architectural decisions, mentoring the team, and partnering with stakeholders to drive platform adoption and value realization.
Key Responsibilities
Technical Architecture & Design
- Serve as the overall ServiceNow Technical Architect for SPM implementations.
- Define end-to-end solution architecture, including integrations, data models, security, and performance considerations.
- Design scalable, reusable, and maintainable ServiceNow solutions aligned with ServiceNow best practices and US enterprise standards.
- Review and approve technical designs, configurations, customizations, and integrations.
- Ensure compliance with ServiceNow architectural guardrails, performance optimization, and upgrade readiness.
SPM (Strategic Portfolio Management) Leadership
Lead architecture and implementation for SPM modules, including:
- Demand Management
- Project & Portfolio Management (PPM)
- Resource Management
- Agile Development
- Financial Planning & Cost Management
- Design portfolio and project governance models aligned with business strategy.
- Enable executive reporting and dashboards for strategic decision-making.
Roadmap & Platform Strategy
- Define and own the ServiceNow platform roadmap for SPM.
- Translate business requirements into a phased technical roadmap.
- Plan upgrades, enhancements, and module expansions in coordination with business stakeholders.
- Identify opportunities for automation, AI, and platform optimization.
Customer & Stakeholder Engagement
- Act as the primary technical point of contact for customer leadership and business stakeholders.
- Lead architecture workshops, design sessions, and technical steering meetings.
- Communicate complex technical concepts clearly to non-technical US business audiences.
- Build trusted advisor relationships with customer IT and business leaders.
Team Leadership & People Management
- Lead, mentor, and technically manage a team of ServiceNow developers, admins, and analysts.
- Conduct technical reviews, design validations, and code quality checks.
- Provide guidance on best practices, platform standards, and career development.
- Coordinate work across onshore and offshore teams as applicable.
- Ensure timely delivery, quality, and adherence to agreed standards.
Governance, Quality & Risk Management
- Establish and enforce ServiceNow development standards and governance models.
- Ensure solutions are secure, compliant, and aligned with enterprise policies.
- Proactively identify technical risks and drive mitigation strategies.
- Support audits, performance reviews, and platform health checks.
Technical Skills
ServiceNow Platform Architecture
- Enterprise-level ServiceNow platform architecture and design
- Instance strategy (DEV / TEST / UAT / PROD) and upgrade-safe design
- Scoped application architecture and platform governance
- Domain Separation (where applicable)
- ServiceNow architectural best practices and guardrails
Strategic Portfolio Management (SPM)
- ServiceNow SPM architecture and implementation
- Demand Management and intake workflows
- Project, Program, and Portfolio Management configuration
- Resource Management and capacity planning models
- Financial Planning (cost plans, benefit plans, budgets)
- Agile Development configuration within SPM
- Portfolio-level reporting and dashboards
Integration Architecture
- Integration Hub architecture and configuration
- REST and SOAP API integrations
- MID Server architecture and deployment
- Error handling, monitoring, and retry strategies
- Data synchronization and transformation patterns
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