Job#: 3056620 Job Description: Senior Field Application Engineer, Battery Energy Storage SystemsCompensation: $76 / HRWe are seeking a
Senior Field Application Engineer to provide hands-on technical expertise for residential HVAC and whole-home battery energy storage applications. This position serves as a key technical resource for customers and partners, supporting field installations, commissioning, testing, troubleshooting, and ongoing product improvement.
Key Responsibilities
- Serve as a primary technical contact for customers regarding product functionality, integration, and troubleshooting.
- Support utility customer lab testing and test plan development.
- Coordinate and support the installation and commissioning of field trial units.
- Provide on-site support for battery-enabled residential heat pump installations.
- Assist with system installation, commissioning, optimization, and development of improved commissioning procedures and tools.
- Provide hands-on technical support and training to customers, partners, and internal teams.
- Diagnose and resolve complex technical issues in partnership with engineering and technical support teams.
- Monitor and analyze field test and pilot data to identify issues and support product improvements.
- Gather field feedback and communicate customer requirements to product management and engineering teams.
- Maintain documentation related to technical issues, customer interactions, testing, and resolutions.
Required Qualifications
- Bachelor's degree in Engineering or a related field with 5+ years of relevant experience, OR
- Advanced degree in a related field with 3+ years of relevant experience.
- Experience with residential HVAC systems and whole-home battery energy storage systems.
- Ability to travel domestically up to 50%.
- Strong troubleshooting and technical problem-solving skills.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Experience with demand response programs, Virtual Power Plants (VPPs), or Distributed Energy Resources (DER).
- Experience with residential HVAC, battery technologies, or energy management solutions.
- Experience supporting field installations, commissioning, testing, and troubleshooting.
- Strong organizational skills with the ability to manage multiple priorities.
- Ability to work effectively across engineering, product, sales, and customer-facing teams.
- Experience with program management and cross-functional leadership or influencing.
Additional Details
- Schedule: Standard workday
- Travel: Up to 50% domestic travel
- Education: Bachelor's degree or higher
- Environment: Combination of field-based customer support, installation/commissioning activities, testing, and collaboration with engineering teams
Ideal Candidate
The ideal candidate combines
hands-on HVAC and battery energy storage experience with strong customer-facing communication skills. They should be comfortable working directly in the field, troubleshooting complex systems, collaborating with engineering teams, and supporting the successful deployment of emerging residential energy technologies.
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