Akima is seeking an experienced and forward-thinking Senior Cybersecurity Support Led to oversee enterprise cyber operations, incident response, and service ticket management across mission-critical environments. In this senior leadership role, the Lead will direct day-to-day cybersecurity operational activities, ensure rapid detection, triage, and resolution of security events while maintain a high-performing support ecosystem.
The ideal candidate will serve as the primary technical authority for cyber operations, partnering closely with engineers, leadership, and external stakeholders to strengthen Military Sealift Command's (MSC) defensive posture and ensure the confidentiality, integrity, and availability of its information systems.
Responsibilities- Lead and oversee daily cybersecurity operational activities, ensuring continuous monitoring, rapid response, and effective coordination across all cyber support functions.
- Direct the operation and optimization of security tools, SIEM platforms, endpoint protection technologies, and monitoring systems to ensure high-fidelity detection and visibility.
- Establish and enforce operational processes, runbooks, and workflows that enhance efficiency, consistency, and quality of cyber operations.
- Serve as the senior technical advisor for all cybersecurity incidents, leading triage, investigation, containment, eradication, and recovery efforts.
- Coordinate cross-functional response activities, ensuring timely communication, accurate documentation, and integration of lessons learned into future operations.
- Oversee the development and maintenance of incident response plans, playbooks, and after-action reporting.
- Manage and optimize the cybersecurity ticketing lifecycle, ensuring timely assignment, escalation, and resolution of support requests and security events.
- Track and analyze ticketing trends to identify systemic issues, operational bottlenecks, and opportunities for process improvement.
- Ensure high-quality customer service and technical support delivery across all cybersecurity support channels.
- Provide expert guidance to cybersecurity technicians, and engineering teams on threat detection, response strategies, and operational best practices.
- Collaborate with system administrators, network engineers, and application teams to validate security controls, troubleshoot complex issues, and support secure system operations.
- Act as the primary liaison with leadership and external partners for all cyber operations-related updates, metrics, and recommendations.
- Develop and maintain operational dashboards, metrics, and reporting mechanisms to provide visibility into cyber operations performance and incident trends.
- Ensure all operational activities align with NIST, DoD, FISMA, and organizational cybersecurity frameworks and requirements.
- Continuously evaluate emerging threats, technologies, and operational methodologies, recommending enhancements to strengthen the organization's cyber defense capabilities.
- Lead training and knowledge-sharing initiatives to elevate the technical proficiency of the cybersecurity support workforce.
This role is based out of Norfolk, VA, and provides support to Ashore and Afloat cybersecurity operations as required for advanced Cybersecurity Operations and Incident Response services. The Senior Cybersecurity Support Lead will play a critical role in safeguarding MSC's systems and data, ensuring mission readiness and resilience against evolving cyber threats.
Qualifications- An Active SECRET clearance is required for consideration
- Bachelor's degree with at least 10 years of relevant experience required; or greater than 15 years of relevant experience required in leu of degree is required.
- IAM III level Certification such as CEH, GCIH, CASP+ CE, CISSP is required; IAT III level certification is preferred.
Navy Enterprise Service Desk (NESD) and HELIX experience is preferred.
Job ID2026-22829
Work TypeOn-Site
Company DescriptionWork Where it MattersAkima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGT, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.
As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
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