Role: Senior Technical Program Manager
Location: Berkeley Heights, NJ / Alpharetta, GA (5 Days Onsite)
Duration: Long term Contract
Employment Type: Must work on Next Gen Software Solutions LLC's W2
POSITION SUMMARY:
- Ensure predictable, consistent, and successful program delivery. The Senior Technical
- Program Manager will deliver program outcomes within time, cost, quality, and customer satisfaction parameters for various Business Unit key initiatives. This role will provide leadership, vision, strategic planning and support tactical execution plans for a strategic, pan-Client service or set of services.
- Programs typically cross multiple business areas
- and have a high degree of complexity, senior executive visibility, and high risk if not delivered on time and with
- expected quality levels. The Senior Technical Program Manager will provide a holistic view of the overall program to
- the organization and all stakeholders. The Senior Technical Program Manager is expected to work under minimal
- supervision with oversight provided by the Program Delivery Director within the Client Business Unit.
PRIMARY RESPONSIBILITIES:
- Ensure predictable, consistent, and successful program delivery as defined in the program charter/scope
- Develop and manage the complete view of the overall program to the organization and all stakeholders, at
- all levels, including executive management at the highest level
- Exhibit proactive behavior by engaging in program planning activities, including but not limited to:
- Define the overall scope of the program
- Create and maintain a consolidated timeline/schedule highlighting the major milestones and associated dates for program activities
- Identify and communicate program/project dependencies and impacts
- Put mechanisms in place to ensure on-going control of the program (Program Approach,
- Communication Plan, Risk Management, Issues Management, Change Control, etc.)
- Ensure proper turnover to Operations for all components
- Execute programs in alignment with governance as defined by FTS Leadership
- Ensure success criteria defined upfront to promote alignment and actively manage to expected program outcomes
- Keep all stakeholders (internal and external) engaged in the program, aligned on expected outcomes and informed about what is occurring throughout program
- Proactively communicate the program’s progress on an on-going basis, ensuring transparency throughout
- program lifecycle
- Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
- Assess challenges and commit to actions after identifying alternative methods that are based on logical assumptions and information
- Escalate effectively and lead problem-solving when team is facing obstacles
- Practically apply the concepts and principles behind Client program management and project management frameworks, methodologies and processes. Leverage methods and practices to enable achievement of
- program outcomes and hold individual project managers assigned to the program to these expectations.
- Provide leadership and (matrix) management of a small staff of project managers, program managers, and other roles as required for the initiative.
- Develop, maintain, and manage all program finances including Site business case, work with Technical
- Delivery leaders on spend commitment requests and approvals, actual spend, remaining budget, and all aspects of the financial plan.
- Develop, manage, and maintain the program and project level client communications management plan, review and oversee the client changes required and the progress toward those changes, and ensure the complete, end-to-end testing and client signoff for test success prior to all go-live, cutover, migration, and other live Production activities.
QUALIFICATIONS:
- Bachelor's degree in business fields or equivalent work experience
- 10+ years of overall program or project management and/or relevant consulting experience
- Knowledge of and demonstrated experience in program management framework, knowledge groups & life cycle
- 5+ years’ experience in driving large scale change efforts or data center consolidation efforts
- Minimum 5 years’ experience with matrix management of cross-functional processes and teams
- Proficient with Project Management tools
- Excellent executive-level communication skills (verbal, written)
- Project Management Professional (PMP) certification preferred
- Experience in banking, financial services, and/or software industries desired
- POSSESSES THE FOLLOWING KEY SKILLS/BEHAVIORS:
Stakeholder Partnership:
- Strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across Client to maximize program effectiveness and influence
- Poised and composed interaction with all levels of the organization (within Division), including senior-level audience
Judgment:
- Ability to practically apply program and project management concepts to facilitate the achievement of business objectives ensuring predictable, consistent, and successful program delivery
- Ability to adapt to and work effectively within a variety of situations and with various individuals
Team Leadership:
- Proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate project team, set direction and approach, resolve conflict, deliver tough messages with grace
- Ability to build a high-performance matrixed team by putting the appropriate infrastructure in place to develop a team that consistently delivers
- Accountability & Commitment:
- Ability to achieve business outcomes and stakeholder satisfaction
- Ability to formulate and gain alignment on end state vision and roadmap for program
Learning Agility:
- Ability to identify opportunities and gain organizational support for strategic initiatives critical to driving the program, as well as quick hits
- Ability to adapt and work effectively within a variety of situations and with various individuals
Business Acumen:
- Ability to provide a holistic view by coordinating with and monitoring all impacted business processes from initiation to delivery
- Ability to understand and take action when changes in program impact other business priorities
Problem Solving:
- Ability to uncover and take effective actions on hidden problems and risks
- Communicates complex problems and plans to address them to all impacted stakeholders
Process Adherence:
- Ability to proactively lead, engage in (and document) program initiating activities such as identifying stakeholders, identifying program management approaches, defining roles and responsibilities, etc.
- Ability to implement a program communication strategy to drive awareness of the program and organizational value. Provide a compelling reason to increase understanding and agreement; highlight successes to generate buy-in.
WORKING CONDITIONS:
- Environment – Office required (no hybrid)
- Travel required is approximately 10%
- Physical Requirements – Sitting for long periods of time
- Site: Alpharetta / Berkeley Height
About Next Gen Software Solutions LLC:
Next Gen Software Solutions is a trusted provider of IT Staffing and consulting services dedicated to empowering businesses with cutting-edge technology solutions and exceptional talent. We specialize in delivering tailored IT consulting services, innovative software solutions, and connecting businesses with highly skilled IT professionals. Founded and led by a dedicated U.S. Army solider, Next Gen Software Solutions is deeply rooted in the core values of integrity, discipline, commitment, and experience-principles that guide every aspect of our operations.
Equal Employment Opportunity Statement:
Next Gen Software Solutions LLC is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all employees and applicants are treated respect and dignity. We do not discriminate based on race, colour, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, genetic information, veteran status, or any other legally protected characteristic under applicable federal, state, or local laws.
About Next Gen Software Solutions LLC:
Next Gen Software Solutions is a trusted provider of IT staffing and consulting services dedicated to empowering businesses with cutting-edge technology solutions and exceptional talent. We specialize in delivering tailored IT consulting services, innovative software solutions, and connecting businesses with highly skilled IT professionals. Founded and led by a dedicated U.S. Army soldier, Next Gen Software Solutions is deeply rooted in the core values of integrity, discipline, commitment, and excellence—principles that guide every aspect of our operations.
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