IT Support Technician I - Multimedia Services - Rawls College

Position Description

The IT Support Technician I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.

Major/Essential Functions

• This position will also specialize in hardware and software relevant to the department or unit.
• Media support (at point-of-need, over the phone, and via email): setup of media for classroom/meeting space/event; resolving media equipment and configuration problems
• Maintenance of multimedia equipment (22 multimedia-equipped classrooms, portable multimedia equipment, lecture capture systems, and digital signage panels.
• Technical support (in-person walk-up, over the phone, and email): break-fix; service requests; customer training
• Receive cross-training from coworkers on various computer hardware and software troubleshoots and repair. Participates in event setup and support as required. Periodic events require non-business hours shift work (e.g. executive conferences, seminars, etc.)
• Works closely with departmental clients to ensure their needs are met through, operations, and support. Ensures high profile and executive level events are effectively supported.
• Participates in design and implementation of AV/Media systems to ensure alignment with faculty, staff, and student needs.
• Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.
• Supports the Service Plus Philosophy of Texas Tech University.
• Other duties as assigned.

With close supervision by management and/or project leads:

• Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
• Troubleshoots primarily hardware, some software, or some system problems.
• Performs technical duties necessary for department or unit business operations.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

About the Department and/or College

The Jerry S. Rawls College of Business Administration is AACSB accredited and houses the Lyons School of Accounting that holds separate AACSB accreditation. The college offers the BBA degree with majors in accounting, energy commerce, finance, information technology, management, marketing, and supply chain management. Several formats of the MBA program are offered in fulltime, weekend, and online modalities in Lubbock, the Dallas/Fort Worth area, Houston, and San Antonio. The College offers MS degrees in accounting, data science, finance, and marketing research and analytics. A Ph.D. in business administration is offered with tracks in accounting, finance, management, management information systems, and marketing. With a faculty of over 140 and a staff that exceeds 80, the college enrolls over 5,500 undergraduate and 1000 graduate students.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Knowledge, Skills, and Abilities

Ability to:

• Exercise judgment based on an understanding of organizational policies and activities.
• Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
• Communicate effectively, both orally and in writing. duties necessary for department or unit business operations.