BUSA Digital Experience Analyst

Your role

The BUSA Digital Experience Analyst will join the Experience Team within UBS Bank USA to support the Client & Employee Experience Executive Director. The Digital Experience Analyst will play a critical role in shaping the strategy and consistency of digital experiences across UBS banking. This role is focused on defining frameworks, standards, and competitive insights that guide how experiences are built, ensuring they align with client and business needs. The Digital Experience Analyst will partner with cross-functional teams to assess the competitive landscape, identify opportunities to differentiate, and drive governance processes that ensure seamless, complaint, and consistent digital experiences across products, platforms, and channels.

Key responsibilities

Define and maintain the digital experience strategy for banking, ensuring it aligns with overall client and employee experience goals and business objectives

Establish and enforce experience tenets and principles to ensure consistency across products, platforms, and channels

Partner with senior stakeholders to ensure digital experiences are prioritized and sequenced based on client needs, regulatory requirements, and business value

Oversee digital experience governance frameworks to ensure consistency, compliance, and alignment across products, channels, and workstreams by defining clear standards and decision-making processes to maintain a unified experience

Conduct ongoing competitive and market analysis to benchmark UBS's digital experience again peers

Translate industry trends and insights into actionable recommendations for product and channel strategies

Partner with analytics and research teams to identify pain points, track adoption, and monitor experience performance

Provide thought leadership and guidance to teams on digital best practices and evolving market standards

Detailed salary information:
Weehawken: the salary range for this role is $105000 to $130000
The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.

Your team

You'll be working with the the Experience Team within UBS Bank USA to support the Client & Employee Experience Executive Director.

UBS is the world's leading and only truly global Wealth Manager, with a strategic focus on growing its footprint in North America. Voted the Best Bank for Wealth Management in North America in 20211, UBS has a 160-year legacy of helping high and ultra-high net worth clients meet their goals.

UBS Global Wealth Management Americas has more than $1.7 trillion in invested assets in North America, managed by over 6,000 of the most productive Financial Advisors in the industry2. Financial Advisors and their clients can access Banking and Lending solutions through UBS Bank USA, a subsidiary dedicated to the needs of UBS GWM clients. Today, UBS Bank USA is a Top 40 bank in the US, with over 500 employees, a $100 billion+ balance sheet and meaningful runway for future growth3.

To better serve Financial Advisors and clients, UBS aims to modernize the Banking capabilities of UBS Bank USA, and deliver a more holistic, full-service banking offering to our clients and employees. UBS will optimize the Banking capabilities to be faster, more effective, and more efficient in delivering lending and cash management offerings with a focus on key segments. UBS will build on its already high-performing Bank and strong net promoter scores with high touch capabilities and further align to the UBS client promise -personalized, relevant, on-time, and seamless services.

Your expertise

Bachelor's degree required

ideally 4+ years' experience in Wealth Management or Financial Services organization preferred

Deep knowledge of digital banking trends, competitive landscape, and regulatory considerations

Strong analytical skills with the ability to interpret data, identify trends, and draw meaningful insights

Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Demonstrated experience leading governance processes and ensuring adherence to standards

Ability to effectively multi-task and deliver quality results within fast-paced project deliverable deadline

Proven ability to understand of business objectives, client needs, and data required to deliver on an optimizedclientexperience

Experienceworking in an Agile frameworkpreferred

About us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That's why we place collaboration at the heart of everything we do. Because together, we're more than ourselves. Want to find out more? Visit ubs.com/careers.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.
We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.