T1/T2 Tech Support

Boston, MA, US • Posted 15 hours ago • Updated 15 hours ago
Contract W2
3 Months
No Travel Required
On-site
$25 - $30/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Microsoft Windows
  • Active Directory
  • Intune
  • L1/L2
  • Desktop Support
  • Help Desk
  • Technical Support

Summary

Title: L1/L2 Desktop Support

Schedule: 5 days / week onsite near Fenway Park area

Duration: 3 month contract to hire

Location: Boston MA

Description: Level 2 Help Desk / Technical Support role focused on troubleshooting escalated issues, supporting IT infrastructure, and delivering end-user support across multiple channels (phone, email, walk-up, web). Responsible for incident management, documentation, and maintaining system efficiency.

Top/Must have skills:

  • Experience with onsite L1/L2 desktop support
  • Technical troubleshooting (hardware, software, systems)
  • Windows Environment support
  • Active Directory Experience
  • Intune experience
  • Written documentation on new processes
  • Taken ownership of new issues and been the final internal escalation point
  • Basic networking knowledge (IP, DNS, DHCP, VPN, Wi-Fi)

 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10410688
  • Position Id: 9075188
  • Posted 15 hours ago
Contact the job poster
Kyle Rogers

Kyle Rogers

Recruiter @ SeaGlass IT
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