Job#: 3027608 Job Description: Retail Fraud Business Systems Analyst
Location: Remote
Role Overview
The Fraud Business Systems Analyst will support the launch and scale of a new fraud capability being introduced into the Appriss Connect platform. This role acts as the primary point of contact for licensees, helping them onboard to the fraud application, understand the out-of-the-box experience, and translate licensed-environment data into a usable, secure analytics solution. This position is both technical and relationship-focused, sitting at the intersection of platform analytics, deployment, and customer engagement.
Key Responsibilities
- Serve as the primary point of contact for licensees as they are onboarded to the fraud application.
- Walk licensees through the out-of-the-box application experience, ensuring exposure to core functionality and analytics.
- Support early-stage onboarding with frequent interaction.
- Work directly with licensees to gather requirements and determine what adjustments are needed beyond the standard experience.
- Translate what has worked in licensed environments, including ensuring data is properly translated and aligned with the application.
- Understand the business context behind fraud use cases, not just the technical configuration.
- Support data migration, testing, and validation efforts to ensure accuracy and usability.
- Partner with licensees who may have prior experience with report-building applications.
- Ensure the application remains learnable and usable for end customers.
- Work closely with Platform Analytics, database teams, and technical support teams.
- Partner with deployment teams to administer and support the application post-deployment.
Required Qualifications
Experience: Experience with data migration, testing, and validation. Comfort working in report-driven or analytics-focused applications. Ability to administer and support a production application. Must have a recent role as a Business Analyst or Business Systems Analyst.
Technical Skills: Power BI. Experience with retail applications is required.
Business Skills: Customer-facing communication skills; ability to act as a trusted partner for licensees. Able to bridge technical concepts and business needs. Highly collaborative across technical, analytics, and deployment teams.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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