Under the supervision of the Senior Director, the analyst is responsible for supporting the Alliance Partnership management of partner. The analyst will assist in managing risk and control assessments, related to both operational and compliance risks, and other risk management activities, such as performing due diligence, risk assessments, reporting, and periodic review of partner's key business relationships. Other duties include, but are not limited to, policy development, issue tracking and remediation, and management of partner's third party relationships.
General functions include but are not limited to the following:
- Third Party Relationship Management:
- Responsible for the companys third-party monitoring program.
- Implement the third-party monitoring program, including program monitoring for tax software providers and tax professionals.
- Perform risk and control assessments related to both operational and compliance risks. Facilitate open and direct discussions about control environment with business areas in order to identify key risks.
- Leads and coordinates testing programs with software partners, such as:
- Collaborate with project team members to execute program (such as test cases and time frames).
- Work with project team members to integrate, test and approve the product documentation into tax preparation software. Provides support to ongoing reviews and propose change requests in accordance to established test plans.
- Reviews all third-party websites marketing materials for regulatory and network compliance, including identifying any UDAAP concerns.
- Responsible for conducting the ERO audit program during the tax season.
- The ERO audit program consists of reaching out to Tax Preparers via email and phone calls to acquire documentation as requested by the Lending Bank for the taxpayer advance program (FCA). There are weekly deadlines and reports to provide to the lending bank from January through the end of May.
- Program Management Duties:
- Responsible for managing partner escalations related to consumer complaints, including:
- Analyzing complaint against available facts; making case determinations; documenting case findings in a clear and logical manner; notifying involved parties to include supervisors and department managers; preparing written summaries of high-risk cases for the Senior Director.
- Conduct pertinent research in order to evaluate, respond to, and close grievances in accordance with all established regulatory guidelines.
- Internal Support and Additional Duties:
- Develop proficiency in federal and state regulations concerning SBTPGs business model. Know and comply with all applicable regulations, policies, and procedures regarding the security, confidentiality, and privacy of nonpublic personal information about customers and consumers, including, but not limited to the Gramm-Leach-Bliley Act (GLBA), corporate information security policies, and departmental procedures.
- Other duties as assigned by the Senior Director.
Skills/Experience:
REQUISITE EXPERIENCE, EDUCATION, AND SKILLS:
- Bachelors Degree in Business Administration, Finance field or related field.
- Demonstrates strong computer skills, especially a strong command in the Microsoft Suite including Word, Excel, and PowerPoint.
- Experience with third party relationship management, legal, operations and/or finance/banking policies and procedures.
- High professional integrity given the daily requirements to handle confidential and proprietary data.
- Ability to take initiative and execute tasks with minimal direct supervision and day to day management.
- Strong verbal and written communication skills and the ability to interact professionally with all levels of the corporation including Executive / C-Level.
- Possess strong problem-solving and analytical skills to understand complex transactions and accounts.
- Demonstrates strong detail orientation, organizational, and multi-tasking skills; ability to effectively complete multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes.
- Demonstrates the ability to work in a team environment; initiative to work and learn independently and proactively contribute to department goals; and ability to lead others while maintaining effective business relationships with associates throughout the organization and externally.
Pay Transparency: "The expected pay range for this position is $25.00–$28.00 per hour. Final compensation will be determined based on experience, skills, and qualifications. Non-exempt employees are eligible for overtime. Full-time employees are eligible to select from different benefits packages. Packages may include medical, 401(k) without employer match. Paid Sick leave is provided based on state or local laws."
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