Connex Support Lead Engineer

Job Role : Connex Support Lead Engineer

Location : Houston, TX (Remote)

Hire Type : Contract

Must Have's:

1. Extensive hands-on experience with Connex switch, transaction processing & their associated component

2. Expertise in TAL, COBOL, S-COBOL, and TACL programming languages. Experience in using the Tandem utilities like FUP, Enscribe, Enform, Bind/XLD, SQL, DDL, INSPECT, Netbatch, Spooler, Peruse, Pathway concepts.

3. Experience with Connex knowledge on PI, TH, CH, PMC, CED, SMONINQY, CMSUTIL, NMI, EMS, Prognosis

Job Description:

Lead and mentor a team of support engineers focused on Connex applications running on HPE NonStop/Tandem systems.

Responsible for ensuring high-quality customer service, operational efficiency, and continuous process improvement.

Act as the first point of escalation for complex or high-priority customer issues.

Coordinate with infrastructure, application, and network teams to resolve cross-functional issues.

Drive root cause analysis and implement preventive measures for recurring incidents.

Maintain and update operational documentation, runbooks, and support procedures.

Strong analytical, problem-solving, team collaboration and decision-making skills.