Job Description:
Candidate must be able to effectively collaborate across multiple global time zones and participate in virtual meetings during core business hours.
The Staff Program Manager is focused on driving the execution of cross-functional programs in alignment with strategic business priorities and goals. This role enables execution and implementation across multiple teams, facilitating decision-making, stakeholder engagement, change management, and risk management.
This role is responsible for leading large programs that span multiple business units, with multiple workstreams and/or projects. They will handle resourcing, milestone plans, complex interdependencies, communication across a broad audience with varying needs, and enable organizational/business readiness, all in conjunction with an agile development construct.
Program Managers are focused on the delivery of projects and achieving intended business outcomes through the use of product and technology, business processes, and change management. Leadership skills and the ability to apply critical understanding of the problem and solution at hand, rather than technical skills, are key.
In addition, this role will support strategic planning, portfolio management, prioritization, executive reporting, dependency management, and cross-functional alignment activities to enable successful execution of business objectives and transformation initiatives.
ESSENTIAL SKILLS
Leadership
Executive communications and delivering messaging with the right level of detail and context to drive productive dialogues
Manage multiple competing priorities and drive toward a path forward in collaboration with key stakeholders
Ability to synthesize information
Leadership through relationship building and influence
Operates as a trusted adviser to project and program partners, sponsors, and stakeholders
Defines success criteria in partnership with stakeholders and directs the team in alignment with those goals
Critical Thinking
Applies critical thinking to understand interdependencies between technology, operations, and business needs
Demonstrates a functional acuity to support how solutions will address intended outcomes while anticipating risks and issues with mitigation strategies and effective roadblock removal
Evaluates business tradeoffs and facilitates informed decision-making across stakeholder groups
Stakeholder Management
Develops governance structure to keep key stakeholders aware and involved in key projects
Ensures that key business stakeholders are involved and their requirements accounted for in the solution and delivery timeline
Communicates with stakeholders about progress and issues that are relevant to them
Facilitates executive and leadership-level discussions to support alignment, prioritization, and decision-making
General Program Management
Independently handles a variety of portfolio projects ranging in complexity that span one or multiple lines of business
Manages the day-to-day program activities and resources; chairs the program management team meetings
Willing to jump in and support the team on deliverables when needed
Scope / Schedule
Handles scope and changes
Prepares and maintains a detailed plan for all phases that is shared and visible to relevant partners
Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables
Manages cross-program dependencies and proactively identifies execution risks and resource constraints
Resources
Prepares detailed resource estimates aligning with the planned activities
Negotiates with resource managers to procure adequate resources to achieve objectives in planned timeframes
Delegates tasks and responsibilities to appropriate resources
Reporting and Communication
Reports on success criteria results, metrics, test, and deployment management activities
Provides status on milestones, deliverables, dependencies, risks, and issues
Effective communication both written and verbal to summarize the situation and provide relevant information for progress, blockers, and key decisions required
Creates executive-level presentations, status reporting, dashboards, and strategic recommendations for leadership audiences
Other projects and responsibilities may be added at the manager''s discretion.
JOB REQUIREMENTS AND QUALIFICATIONS
Education
Bachelor''s Degree desired; or demonstrated relevant experience
Training Requirements (licenses, programs, or certificates)
PMP desired
Experience
With a Bachelor''s degree, 8+ years of experience in Program Management
Managing teams directly or through projects
Experience leading complex cross-functional initiatives involving multiple stakeholders and workstreams
Experience supporting strategic planning, portfolio management, enterprise transformation, or organizational change initiatives preferred
Other Knowledge, Skills and Abilities
Ability to complete routine work with little to no supervision and instruction, and general instruction over new projects or assignments
Demonstrates ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Ability to communicate with employees at all levels of the organization, especially with senior internal and external personnel in own area of expertise
Work typically impacts direct peers, supervisors, executives, and cross-functional partners
Capable of applying a full understanding of program management to resolve a wide range of issues in creative ways
Excellent verbal and written communication skills
Excellent interpersonal skills
Excellent presentation and facilitation skills
Demonstrated ability to influence outcomes across a matrixed organization without direct authority
Demonstrated experience managing complex dependencies, competing priorities, and stakeholder expectations
A demonstrated commitment to high professional ethical standards and a diverse workplace
Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities
Proficient in Microsoft Office Suite
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