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SolarWinds Service Desk

Remote • Posted 1 day ago • Updated 1 day ago

Contract Independent

Contract W2

Contract Corp To Corp

12 Months

No Travel Required

Remote

Depends on Experience

Hierarch Soft Technologies, Inc.

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Active Directory
ITIL
KPI
SLA
Routing
SolarWinds
Dashboard
Microsoft SSRS
Reporting
Service Desk
Tier 2
Testing
Windows PowerShell
Business Rules
IT Service Management
Microsoft Office
Asset Management
Root Cause Analysis
Training
Microsoft Azure
Collaboration
Stakeholder Management
Technical Writing
Software Asset Management
Process Improvement

Summary

Role: SolarWinds Service Desk (SWSD) SME- Remote

Type: Enterprise ITSM / Service Management

Experience: 5+ years ITSM | 3+ years SolarWinds Service Desk

Job Summary

We are seeking an experienced SolarWinds Service Desk (SWSD) SME to administer, configure, optimize, and support the enterprise ITSM platform. The ideal candidate will have strong hands-on SWSD administration experience, solid ITIL knowledge, and experience with workflows, automation, service catalogs, reporting, integrations, and enterprise Service Desk operations.

Key Responsibilities

Administer and optimize SolarWinds Service Desk (SWSD).

Configure workflows, business rules, automation, service catalogs, approvals, notifications, SLAs and ticket routing.

Support Incident, Problem, Change, Service Request, Knowledge and Asset Management.

Develop dashboards, reports, KPIs and SLA metrics.

Troubleshoot platform issues and provide Tier 2/3 support.

Support integrations with Active Directory, Entra ID/Azure AD, Microsoft 365, monitoring tools and other enterprise platforms.

Perform upgrades, testing, platform health monitoring and root-cause analysis.

Create technical documentation, SOPs and knowledge articles.

Collaborate with Infrastructure, Security, Applications and Service Desk teams.

Support ITIL-based process improvement and user adoption.

Required Skill

5+ years of enterprise ITSM experience.

3+ years of hands-on SolarWinds Service Desk/SWSD administration.

Strong ITIL knowledge.

Experience with workflows, automation, service catalogs, SLAs and reporting.

REST APIs/integration experience.

Strong troubleshooting and stakeholder-management skills.

Preferred

ITIL Foundation certification.

SolarWinds certification/training.

SolarWinds Orion, NPM or SAM experience.

PowerShell, SQL reporting.

Azure, Active Directory, Entra ID and Microsoft 365 experience

Thanks

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91003569
Position Id: 9056189
Posted 1 day ago

Company Info

About Hierarch Soft Technologies, Inc.

Hierarch Soft Technologies Inc. is a technology-driven software development company delivering innovative digital solutions across IT, Healthcare, Engineering, Automotive, Manufacturing, and Construction sectors. With a global footprint in the US, Australia, and India, we specialise in full-cycle software development — from design and architecture to deployment and support. Our expertise includes web and mobile app development, cloud computing, cybersecurity, DevOps, infrastructure design, and data engineering. Guided by our core values of Transparency, Authenticity, and Responsiveness (TAR), we combine industry best practices, deep technical knowledge, and AI-powered methodologies to deliver secure, scalable, and impactful solutions. We support a wide range of domains, including: Enterprise Applications & Cloud Platforms Cybersecurity, Blockchain & eCommerce Banking, Finance, Insurance & Payments Pharma, Biotechnology & Healthcare IT Energy (Oil, Gas, Solar, Wind), Utilities & Logistics Aerospace, Defense & Government Projects Our diverse team enables innovation and digital transformation for businesses of all sizes. At Hierarch, we don’t just develop software — we build technology that powers progress.

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Jessica Peterson

Recruiter @ Hierarch Soft Technologies, Inc.

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