Systems Administrator

Role: Systems Administrator
Location: New York, NY - Hybrid

Let's create our future together at The AES Group!

About The AES Group

The AES Group is a premier technology staffing and services company that has been bringing businesses and talent together for over 20 years to deliver innovative technology solutions that create meaningful impact. AES helps enterprises, including Fortune 500 organizations, engage customers, empower employees, and transform operations through cloud, data, AI, and emerging technologies.

• Broad scope role touching Windows/macOS, Microsoft 365, AD/Exchange, networking, SCCM, security, and automation

• Visibility across production and development environments with opportunities to standardize and optimize support processes

• Rotational after-hours coverage (evenings/weekends) for shared support continuity

Hands on role which requires a deep level of technical insight and ability. You will be involved with the entire stack of IT related initiatives. You will be member of our Support team, excellent hardware and software troubleshooting skills, in-depth knowledge of Windows OS, Office 365, Networking, and application deployment procedures.

Responsibilities:

• In-house support for technical operations for all production and development environments.
• Handle client requests and operational problems are update/resolved within a timely manner.
• Provide outstanding client experience and support.
• Ability to work in a fast-paced environment.
• Help facilitate the on-boarding process for new staff, maintain asset management for all company hardware and software.
• Able to work independently and be available evenings/weekends on a rotational basis.

Qualifications:

• 5 years' experience with Windows and MacOS, Microsoft Office including office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware
• Operating System configuration, management, and support for desktop/laptop and server
• Experience implementing, managing, and troubleshooting network devices.
• Experience using Two-Factor Authentication solutions
• Familiar with using SCCM for Desktop OS deployment and software management
• Experienced with MS Office, Video Conferencing, Remote Work Solutions: VPN.
• Extensive experience with local and NAS based technologies as well as cloud-based solutions.
• Solid grasp of security standards.
• PowerShell and scripting experience
• Helpdesk ticket system experience, attention to detail, effective comm skills